Assistant Director of Customer Services

3 months ago

North London, United Kingdom Pertemps Network Group Full time

**Assistant Director of Customer Services**:

- V85102087**£600 Per Day**
- Full Time**Temporary**

**North London, Greater London**

**Public Sector And Council**

**Job Description**:
**Role Purpose**
- **Responsibilities**
- To establish, lead, develop and co-ordinate the implementation of an integrated strategy for customer services.- Ensure that customer service strategy and service delivery is continually verified against customer feedback on service provision, requirements and gaps.- To set the customer services standard for the Council, its partners and its contractors.- Manage and develop the channels made available to residents for easy access to all Council services.- To translate strategic customer service commitments into an operational plan for each service area to execute.- To lead on the Customer Service Improvement Programme through reviews of complaints, complements and feedback from residents.- To lead the Council’s development and implementation of electronic channels of service access including working with other senior managers to steer customers to the most efficient channel.- To produce an area specific service plan that will underpin, and that is in support of, the achievement of the corporate plan.**Requirements**:

- Deep knowledge of concepts, principles and practices gained through extensive experience and development in a specific field.- Housing Management Experience is required- Previous experience working in a housing association or council- Membership of appropriate professional body by examination e.g. CIPFA, RICS or evidence of continuing professional development (CPD)**Contract**
- Initial 3 month contract with the opportunity to extend- PAYE via Umbrella- Monday to Friday 9am to 5pm (Hybrid position)If you are interested in this position and meet the requirements, **APPLY NOW**

**Vox Network Consultants**:
**Isaac Bonsu** 02081384125
Division V85**Vox Network Consultants London**
- 34 Lime Street
- Greater London
- EC3M 7AT
- 0208 1384125
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