Digital Service Operations Director

6 hours ago


North Shields, North Tyneside, United Kingdom Department of Work & Pensions - Digital Full time

Digital Service Operations Director

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We are seeking a highly experienced Digital Service Operations Director to lead our IT Service Management team in delivering high-quality services and support to our customers.

About the Role

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As a Digital Service Operations Director, you will be responsible for shaping and implementing the people and service strategy for support services. This will involve driving engagement, availability, performance, and process maturity to continuously improve service quality and value for money.

The Ideal Candidate

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We are looking for an experienced leader who can effectively manage a team and coordinate analysis and resolution of complex issues arising. The ideal candidate should have strong communication skills and be able to create, strengthen, and own stakeholder/business relationships to drive service quality and value for money.

What We Offer

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We offer a competitive salary of £55,557, plus a pension with employer contributions of 28.97%. You will also benefit from hybrid working, flexible hours, and a great work-life balance.

Benefits

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  • ">
  • Flexible working, including flexi hours and days">
  • Family-friendly policies">
  • Time off volunteering and charitable giving">
  • Discounts and savings on shopping, fun days out, and more">
  • Interest-free loans to buy a bike or a season ticket">
  • Professional development, coaching, mentoring, and career progression opportunities">
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Location

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You will be based in one of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield.

Salary: £55,557 (plus benefits)



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