Operations Director
3 days ago
Salary: £90,000 plus bonus
We are looking for a highly experienced Operations Director to lead the operational and performance growth of our training divisions located in state-of-the-art training centres in Newcastle, Teesside and North London.
Main Responsibilities:
- Be responsible for Direct P&L for the Company's financial performance and capital investments
- Introduce and maintain weekly/monthly KPI's to measure and report on business performance
- Understand the local market and training requirements
- Deliver sales and profit growth in line with business plans
- Lead purchase price reductions for local 3rd party suppliers
- Deliver cost of sales savings, through efficiency, trainer utilisation and cost control
- Reduce non-value-added activities through collective process mapping and project leading improvement activities
- Reduce administrative costs within the business by ensuring at source admin tasks – trainers inputting delegate information
- Build long term, trusting relationships with shareholders, business partners and authorities
- Understand course fill and full rates to drive profitability within the business unit
- Manage the introduction of new products to either reduce outsource or expand regional offering
- Provide account management for key accounts within region
- Manage the client and consumer experience within centres to maximise stickiness of returning delegates
- Use past course trends and future forecasting to ensure appropriate resource levels and course availability in order to maximise revenue streams, in conjunction with the Operations Planning Manager
- Ensure all activities comply with the requirements of the Company's and/or the Client's Safety Management System (SMS).
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