Assistant Director of Customer Services

4 months ago

North London, United Kingdom Colbern Limited Full time

124265-9465-2453 29.2

Assistant Director of Customer Services
Haringey
Contract
£476.80 per day PAYE or £600 per day Limited paid via Umbrella Company inside IR35

Our client is looking for an experienced Assistant Director of Customer Services.

To lead in the development, coordination, implementation and delivery of the Council’s strategy for services to Haringey residents.
The post holder will ensure services provided are delivered on an integrated basis and partnering arrangements with external providers improve the quality of services and provide value for money.

To lead in the development, coordination, implementation and delivery of the Council’s strategy for services to
Haringey residents. The post holder will ensure services provided are delivered on an integrated basis and
partnering arrangements with external providers improve the quality of services and provide value for money. The
Main Responsibilities (in addition to indicative accountabilities on generic profile):
1. To establish, lead, develop and co-ordinate the implementation of an integrated strategy for customer services.
2. Ensure that customer service strategy and service delivery is continually verified against customer feedback on
service provision, requirements and gaps.
3. To set the customer services standard for the Council, its partners and its contractors.
4. Manage and develop the channels made available to residents for easy access to all Council services.
5. To translate strategic customer service commitments into an operational plan for each service area to execute.
6. To lead on the Customer Service Improvement Programme through reviews of complaints, complements and
feedback from residents.
7. To lead the Council’s development and implementation of electronic channels of service access including
working with other senior managers to steer customers to the most efficient channel.
8. To produce an area specific service plan that will underpin, and that is in support of, the achievement of the
corporate plan.
Knowledge, Qualifications, Skills and Experience (in addition to those on generic profile):

- University degree and/or equivalent working experience.
- Project Management Qualification.
- Understand how to put together a comprehensive service strategy.
- Experience driving through programmes of cultural change.
- Managing large teams of people (cascading responsibilities

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer.

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