Care Coordinator

3 months ago


King's Lynn, United Kingdom St James Medical Practice Full time

Greet patients and visitors to the practice, working on the front reception desk, answering queries, and redirecting requests were required. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Book in, amend, and cancel patient appointments via our online system; Footfall, redirecting patient requests to the relevant clinician where necessary. Help patients to manage their needs through answering queries, making, and managing appointments, and ensuring that patients have good quality written or verbal information available.

Provide coordination and navigation for patients and their carers across health and care services, working closely with social prescribing, health and wellbeing coaches, mental health practitioners within the PCN. Ensure those patients who require an urgent consultation are redirected to the GP/Emergency Practitioner and booked into an appropriate slot on the same day. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols and redirecting to the Emergency Practitioner where required. Liaise with external services i.e., hospitals, to obtain up to date information for patients records.

Ensure computerised appointment system is up to date. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. Advise patients of relevant charges for private services, accept payment and issue receipts. Ensuring all GDPR related queries follow internal procedures.

Ensure correspondence, reports, results etc. are filed electronically in correct patient record and delivered to the patient via the telephone where relevant. Undertake administration tasks as allocated by the Deputy Operations Manager. Action starts and end of day procedures.

Complete all mandatory online training relevant for the role. Work safely always in accordance with Legislative requirements and Practice Policy and Procedures. Adhere to and always maintain patient confidentiality and information governance.


  • Care Coordinator

    3 months ago


    King's Lynn, United Kingdom QCM Healthcare LTD. Full time

    **Role Details** **Job Title**: Care Coordinator **Reports to**: Registered Manager **Job Overview: (Note - In addition to these functions, employees are required to carry out such duties as may reasonably be required)** - To provide leadership to care staff within the service - To provide care in accordance with current best practices, according to...

  • Office Coordinator

    2 weeks ago


    King's Lynn, Norfolk, United Kingdom Athena Care Homes Full time

    Welcome to Athena Care HomesPosition: Office CoordinatorAre you an organized and detail-oriented professional with a commitment to delivering outstanding service? Join our team at Athena Care Homes as an Office Coordinator. We are dedicated to fostering a supportive and friendly atmosphere for our residents and visitors. In this role, you will serve as the...

  • Office Coordinator

    1 month ago


    King's Lynn, Norfolk, United Kingdom Athena Care Homes Full time

    Welcome to Athena Care HomesPosition: Office CoordinatorAre you an organized and detail-oriented professional with a commitment to delivering outstanding service? Join our team at Athena Care Homes as an Office Coordinator. We are dedicated to fostering a supportive and friendly atmosphere for our residents and visitors. In this role, you will serve as the...


  • King's Lynn, Norfolk, United Kingdom Athena Care Homes Full time

    Lead Care Support SpecialistOverview:Become a vital member of our dedicated team at Athena Care Homes. We are committed to delivering exceptional care for our residents in a nurturing and supportive atmosphere. As a Lead Care Support Specialist, you will be instrumental in guiding and empowering our care staff to provide outstanding support and create...


  • King's Lynn, Norfolk, United Kingdom Athena Care Homes Full time

    Lead Care Support SpecialistOverview:Become a valued member of our dedicated team at Athena Care Homes. We are committed to delivering exceptional care to our residents in a nurturing and supportive atmosphere. As a Lead Care Support Specialist, you will be instrumental in guiding and empowering our care staff to provide outstanding service and foster...


  • King's Lynn, Norfolk, United Kingdom Athena Care Homes Full time

    Lead Care Support SpecialistOverview:Become a vital member of our dedicated team at Athena Care Homes. We are committed to delivering exceptional care for our residents in a nurturing and supportive atmosphere. As a Lead Care Support Specialist, you will be instrumental in guiding and empowering our care staff to provide outstanding service and foster...


  • King's Lynn, Norfolk, United Kingdom Athena Care Homes Full time

    Lead Care Support SpecialistOverview:Become a vital member of our team at a premier care facility. At Athena Care Homes, we are committed to delivering exceptional care for our residents in a nurturing and supportive atmosphere. As a Lead Care Support Specialist, you will be instrumental in guiding and empowering our care staff to provide outstanding service...

  • Activities Coordinator

    5 months ago


    King's Lynn, United Kingdom Athena Care Homes (UK) Limited Full time

    **This job will put you at the very heart of our mission to enhance the lives of our residents and enable them to enjoy life to the full as individuals in happy, comfortable and safe surroundings.** We have a team of activities coordinators looking after multiple residents in several communities. It’s a busy role. You need to be highly organised with good...


  • King's Lynn, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    About the RoleWe are seeking a highly motivated and experienced Peripatetic Insulin Care Specialist to join our team at Norfolk Community Health and Care NHS Trust. As a key member of our community nursing team, you will be responsible for providing high-quality care to patients with diabetes, working closely with our Unplanned Care Response Team and other...


  • King's Lynn, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    About the RoleWe are seeking a highly motivated and experienced Peripatetic Insulin Care Specialist to join our team at Norfolk Community Health and Care NHS Trust. As a key member of our community nursing team, you will be responsible for providing high-quality care to patients with diabetes, working closely with our Unplanned Care Response Team and other...


  • King's Lynn, Norfolk, United Kingdom Athena Care Homes Full time

    About the Role:The Administration Assistant will be responsible for providing exceptional customer service and creating a welcoming atmosphere for all guests visiting the care home. This role will involve supporting the Home Admin Manager with various administrative tasks, including answering inquiries, responding to correspondence, and maintaining accurate...


  • King's Lynn, Norfolk, United Kingdom Athena Care Homes Full time

    About the Role:The Administration Assistant will be responsible for providing exceptional customer service and creating a welcoming atmosphere for all guests visiting the care home. This role will involve supporting the Home Admin Manager with various administrative tasks, including answering inquiries, responding to correspondence, and maintaining accurate...


  • King's Lynn, Norfolk, United Kingdom The Queen Elizabeth Hospital King's Lynn NHSFT Full time

    About the RoleThis is an exciting opportunity to join a dynamic team at The Queen Elizabeth Hospital, a comprehensive acute trust providing specialist, acute, obstetrics, and community-based services to a large population.Main ResponsibilitiesProvide early input into the care of patients with complications of chemotherapy, including neutropenic sepsis, and...


  • King's Lynn, Norfolk, United Kingdom The Queen Elizabeth Hospital King's Lynn NHSFT Full time

    About the RoleThe Queen Elizabeth Hospital King's Lynn NHSFT is seeking a highly organized and detail-oriented Administrative Support Coordinator to join our Upper GI & Colorectal Cancer Clinical Nurse Specialist team. As an Administrative Support Coordinator, you will play a vital role in ensuring the smooth operation of our administrative functions,...


  • King's Lynn, Norfolk, United Kingdom The Queen Elizabeth Hospital King's Lynn NHSFT Full time

    About the RoleThe Queen Elizabeth Hospital King's Lynn NHSFT is seeking a highly organized and detail-oriented Administrative Support Coordinator to join our Upper GI & Colorectal Cancer Clinical Nurse Specialist team. As an Administrative Support Coordinator, you will play a vital role in ensuring the smooth operation of our administrative functions,...

  • Care Team Coordinator

    3 weeks ago


    King's Lynn, Norfolk, United Kingdom Norse Group Full time

    About the Role:We are seeking an experienced Care Team Leader to join our team at Norse Group. As a Care Team Leader, you will be responsible for leading and motivating a team of care professionals to provide high-quality, person-centred care to our residents.Key Responsibilities:Lead and motivate a team of care professionals to deliver excellent care...


  • King's Lynn, Norfolk, United Kingdom The Norfolk Hospice Tapping House Full time

    About The Norfolk Hospice Tapping HouseThe Norfolk Hospice Tapping House is an independent charity that provides end-of-life and bereavement care to patients and their families. We are committed to delivering high-quality care and support, and we are seeking a skilled and dedicated individual to join our team as a Voluntary Services Coordinator.Job SummaryWe...


  • King's Lynn, Norfolk, United Kingdom The Norfolk Hospice Tapping House Full time

    About The Norfolk Hospice Tapping HouseThe Norfolk Hospice Tapping House is an independent charity that provides end-of-life and bereavement care to patients and their families. We are committed to delivering high-quality care and support, and we are seeking a skilled and dedicated individual to join our team as a Voluntary Services Coordinator.Job SummaryWe...


  • King's Lynn, Norfolk, United Kingdom Sanctuary Group Full time

    Customer Service CoordinatorBecome a vital member of our organization at Sanctuary Group, where our mission is to offer tailored housing, care, and support services that empower individuals to achieve independence. In the role of Customer Service Coordinator, you will be instrumental in providing outstanding service to our clients.Key Responsibilities:Serve...


  • King's Lynn, Norfolk, United Kingdom The Norfolk Hospice Tapping House Full time

    About The Norfolk Hospice Tapping HouseThe Norfolk Hospice Tapping House is an independent charity dedicated to providing exceptional end-of-life and bereavement care to individuals and their families. Our vision is to offer choice and access to excellent care, and we rely on the dedication and hard work of our volunteers to make this vision a reality.Job...