Enterprise Systems Administrator

3 months ago

West Malling, United Kingdom Commercial Services Group Full time

Commercial Services Group is recruiting for an Enterprise Systems Administrator on behalf of Cantium Business Solutions, which is part of Commercial Services Group.

**Salary**:£33,500 - £36,000 per annum
**Brand**: Cantium Business Solutions
**Location**: Kings Hill

**The Role**
Cantium are looking for an Enterprise Systems Administrator to join the Infrastructure and Business Services Centre Department.

On a day-to-day basis you will be dealing with 3rd Line Infrastructure issues around server administration, Microsoft Packages, SCCM and more, also dealing with tickets escalated by our 1st and 2nd line support teams. We’re looking for someone who’s enthusiastic about learning new technologies, taking ownership of technical issues and has the ability to clearly communicate solutions to all areas of the business and our customers.

**This role also has an Out of Hours requirement due to the nature of work being carried out, please contact us to find out more information.**

**Key Duties**:

- Investigate potential and actual service problems and recommend appropriate solutions.
- Isolate failures and recommends actions to circumvent problems and enable the restoration of services with the minimum of business impact. Liaise with suppliers to obtain corrective fixes, installing and testing the fix to ensure a permanent resolution.
- Respond to calls and enquiries from users, specialists and others and takes appropriate action within defined limits of responsibility or area of specialism to deal with processing priorities. Accept escalations and initiates first-level support action, personally resolving the majority of referred problems.
- Undertake Investigations; diagnose and resolve medium impact problems within service level agreement tolerances.

**What we need from you**:

- 3+ years of IT support related experience including providing 2nd Line Support to internal and external customers
- Knowledge of Microsoft Applications and Systems such as Exchange, Active Directory, DNS, and Group Policy
- Experience of remote management configurations and troubleshooting
- Excellent customer service skills and the ability to communicate effectively by telephone, face-to-face and in writing with 3rd party contractors
- Project delivery of medium scale projects (desirable)

**What Cantium can offer you**:

- Minimum of 33 days holiday (inc. bank holidays)
- Generous contributory pension scheme.
- People focused culture with great communication and development opportunities.
- A wide range of workplace wellbeing services.
- Electric Car Scheme.
- Employee shopping discount scheme.

Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions. Their focus on insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.

We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. “Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life - helping you achieve a great work life balance.

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