Customer Care Advisor

1 month ago

Warrington, United Kingdom Global Freight Solutions Full time

**Department**:Customer Care**

**Reporting to**:Customer Care Manager**

**Location**:Warrington (Hybrid)**

**Contract**:Permanent**

**Hours**:25 hours (Part-time) 09:30-14:30 Mon-Fri.**

**Date**:May 2024**

**Salary**:£23,482.11 (Pro-Rota)**

**Are you passionate about making a positive impact on people's lives? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you Join our team as a Customer Care Advisor and embark on a fulfilling journey where your skills, dedication, and passion for customer satisfaction will be the driving force behind your success. Full training will be provided.**

**You should be a well presented individual and will able to work extended hours during peak periods as required.**

**GFS has been trading since 2001 and is the UK’s leading carrier management company, we work with brands such as Molton Brown, Mamas & Papas and Dune Shoes amongst others. During our 20+ years of operation GFS has developed an obsession for driving carrier performance for the benefit of our customers. We have exciting growth plans, providing real opportunity for career progression.**

**Main areas of responsibility**:

- Call Handling within timeframes set out within the KPI’s;
- Booking of collections; tracking of collections; within the timeframes set out in the KPI’s;
- Raising tickets in the agreed timeframes set out in the KPI’s;
- Resolving tickets in the agreed timeframes set out in the KPI’s;
- Tracking of consignments;
- Pass all customer escalations to the Customer Services Manager in a prompt manner;
- Ensures that the company satisfies both its internal and external customer needs;
- Pass all customer complaints to the Customer Services Manager in a prompt manner;
**Education & Experience**
- Essential:_
- Self
- Motivated, ambition to succeed, motivational;
- Experience within a customer service/call centre environment;
- Ability to communicate and influence suppliers to deliver a premium service
- Desirable:_
- Experience in the parcel industry
- Personal:_
- Strong ability to impact and influence;
- Excellent interpersonal understanding;
- Excellent communication skills;
- Listens to and values the opinions of others;
- High level of integrity, trust and respect;
- Ability to make decisions;
- Good problem solving skills;
- Approachable, adaptable and flexible;
- Challenges assumptions and encourages change;
- Positive ‘can-do’ approach

**Job Types**: Part-time, Permanent

Pay: From £23,482.11 per year

Expected hours: 25 per week

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

Work Location: Hybrid remote in Warrington

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