Customer Care Advisor

3 weeks ago


Warrington, United Kingdom Global Freight Solutions Full time

Department: Customer Care

Reporting to: Customer Care Manager

Location: Warrington (Hybrid)

Contract: Permanent

Hours: 25 hours (Part-time) 09:30-14:30 Mon-Fri.

Date: May 2024

Salary: £23,482.11 (Pro-rota)

Are you passionate about making a positive impact on people's lives? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you Join our team as a Customer Care Advisor and embark on a fulfilling journey where your skills, dedication, and passion for customer satisfaction will be the driving force behind your success. Full training will be provided.

You should be a well presented individual and will be able to work extended hours during peak periods as required.

GFS has been trading since 2001 and is the UK's leading carrier management company, we work with brands such as Molton Brown, Mamas & Papas and Dune Shoes amongst others. During our 20+ years of operation GFS has developed an obsession for driving carrier performance for the benefit of our customers. We have exciting growth plans, providing real opportunity for career progression.

Main areas of responsibility

  • Call Handling within timeframes set out within the KPI's;
  • Action of emails in a prompt manner in timeframes set out within the KPI's;
  • Booking of collections; tracking of collections; within the timeframes set out in the KPI's;
  • Raising tickets in the agreed timeframes set out in the KPI's;
  • Resolving tickets in the agreed timeframes set out in the KPI's;
  • Tracking of consignments;
  • Pass all customer escalations to the Customer Services Manager in a prompt manner;
  • Ensures that the company satisfies both its internal and external customer needs;
  • Pass all customer complaints to the Customer Services Manager in a prompt manner;

Education & Experience

Essential:

  • Self- Motivated, ambition to succeed, motivational;
  • Experience within a customer service/call center environment;
  • Ability to communicate and influence suppliers to deliver a premium service

Desirable:

  • Experience in the parcel industry

Personal:

  • Strong ability to impact and influence;
  • Excellent interpersonal understanding;
  • Excellent communication skills;
  • Listens to and values the opinions of others;
  • High level of integrity, trust and respect;
  • Ability to make decisions;
  • Good problem solving skills;
  • Approachable, adaptable and flexible;
  • Challenges assumptions and encourages change;
  • Positive 'can-do' approach


  • Warrington, Cheshire, North West, United Kingdom Sofology Full time

    Customer Care Advisor Submit your CV and any additional required information after you have read this description by clicking on the application button. Your new role Your new role...Sofology is way more than just a sofa... The sofa sits at the heart of the home, and we know how much that means to your cust omers. In your new role as a dedicated customer...

  • Social Care Advisors

    4 weeks ago


    Warrington, United Kingdom Warrington Borough Council Full time

    An exciting opportunity has arisen to join the One Front Door team as a Social Care Advisor. The One Front door service is the single point of contact for all of Warrington residents needing to access Warrington’s Intermediate Tier services. Working together, our Health and Social care services have created a “One system, One Population, One Purpose”...

  • Customer Care

    12 hours ago


    Warrington, United Kingdom Certas Energy UK Ltd Full time

    We are looking for a Customer Service Advisor to join our National Accounts team, in our Birchwood head office in Warrington. This is a full-time permanent position working 37.5 hours per week Monday to Friday.Working as part of our National Accounts Team, our Customer Service Advisors work in a fast paced environment and face different challenges every...


  • Warrington, United Kingdom Brookson Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week??????? **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** With our market-leading,...


  • Warrington, United Kingdom Global Freight Solutions Part time

    Department: Customer Care Reporting to: Customer Care Manager Location: Warrington (Hybrid) Contract: Permanent Hours: 25 hours (Part-time) 09:30-14:30 Mon-Fri. Date: May 2024 Salary: £23,482.11 (Pro-rota) Are you passionate about making a positive impact on people's lives? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect...


  • Warrington, United Kingdom certas energy uk ltd Full time

    **We are looking for a Customer Service Advisor to join our friendly Lubricants team, in our Birchwood head office. Working as part of our Lubricants Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors have...


  • Warrington, United Kingdom Matched Group Full time

    Customer Service AdvisorRole: Establish, build and maintain trust with colleagues, customers, and colleagues to ensure projects and orders are delivered successfully and with superior customer serviceLocation: Daresbury office, Monday - Friday standard hoursWHY? Fast growing & leading IT Consultancy Competitive basic + benefits + monthly commission Do you...


  • Warrington, United Kingdom Page Personnel - UK Full time

    Immediate start - 12 month contract **About Our Client**: Key Responsibilities: - Weekly updating of NHBC scores. - Sending out the live survey monitor on a weekly basis. - Assisting the customer care team and reception by answering phone calls. - Conducting letter drops when required. - Scanning and uploading documents as needed. - Taking meeting minutes...


  • Warrington, United Kingdom Warrington Borough Council Full time

    **Warrington is expanding it's care leavers service which is graded as 'Good' by Ofsted and we are seeking to appoint an outstanding and highly motivated Senior Personal Advisor to join us.** **The role**: It is an exciting time to join our team and support us to move forward our ambitious plans for continuing development and improvement of Children in Care...


  • Warrington, Cheshire, United Kingdom Workingmums Full time

    Department: Customer Care Reporting to: Customer Care Manager Location: Warrington (Hybrid) Contract: Permanent Hours: 25 hours (Part-time) 09:30-14:30 Mon-Fri. Date: May 2024 Salary: GBP23,482.11 (Pro-rota) Are you passionate about making a positive impact on people's lives? Do you thrive in a dynamic and fast-paced environment? If...

  • Customer Care Advisor

    2 weeks ago


    Warrington, Cheshire, United Kingdom Global Freight Solutions Full time

    Department: Customer Care Reporting to: Customer Care Manager Location: Warrington (Hybrid) Contract: Permanent Hours: 25 hours (Part-time) 09:30-14:30 Mon-Fri. Date: May 2024 Salary: £23,482.11 (Pro-rota) Are you passionate about making a positive impact on people’s lives? Do you thrive in a dynamic and fast-paced environment? If so, we have the...

  • Customer Advisor

    16 hours ago


    Warrington, United Kingdom B&Q Full time

    **About the role** **Full time / Part time - XX hours per week** **Permanent Contract / XX Month fixed term contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour (Inclusive of an £X.XX per hour, store specific location allowance)** We believe anyone can improve their home to make life better. Every day, we give our...


  • Warrington, United Kingdom Capital Recruitment Group Full time

    Capital Recruitment are recruiting on behalf of a high street furniture retailer for **Customer Service Advisors** The role of a Customer Service Advisor involves: - Making outbound calls - Taking inbound calls - Entering data into a system - Booking appointments - Be computer literate - Pay attention to detail - Be prepared to work in a fast pace...


  • Warrington, United Kingdom Certas Energy UK Ltd Full time

    Are you a Customer Relations Advisor looking for a new challenge? We have an exciting opportunity to join our Customer Relations team as a Customer Relations Advisor, based in our Warrington Office. The role offers hybrid working, with 3 days office based and 2 days remote, this is a full-time permanent role working 37.5 hours per week. **As a Customer...


  • Warrington, United Kingdom Certas Energy UK Ltd Full time

    We are looking for Customer Service Advisor's to join our Domestic Sales & Service team, in our Warrington HQ, Monday to Friday between the hours of 8am-5pm To deliver a great customer experience and maximise sales opportunities. Working compliantly, following company policies and procedures. Ensuring you have a thorough understanding of company products...


  • Warrington, United Kingdom Spencer Clarke Group Full time

    Personal Advisor Role We are collaborating with a Local Authority in their search for a Personal Advisor to provide support to their Care Leavers Team in Warrington! We are seeking inspired and innovative individuals who can empower care leavers, building on their strengths and assisting them in achieving personal growth and success. This is initially a...


  • Warrington, United Kingdom Page Personnel Full time

    Immediate start - 1 year FTC **About Our Client**: My client is currently recruiting for a customer service advisor on a 1 year FTC. They are a leading manufacturing company based in Warrington. - Process all customer orders in a timely fashion and promptly deal with all customer enquiries - Escalate problems to other relevant members of staff and keep the...


  • Warrington, United Kingdom Certas Energy UK Ltd Full time

    Are you a Customer Relations Advisor looking for a new challenge?We have an exciting opportunity to join our Customer Relations team as a Customer Relations Advisor, based in our Warrington Office. The role offers hybrid working, with 3 days office based and 2 days remote, this is a full-time permanent role working 37.5 hours per week.As a Customer...


  • Warrington, United Kingdom Certas Energy UK Ltd Full time

    We are currently looking for a Customer Service Advisor to join the eam at Certas Energy based at our Warrington Head Office, on a Part Time Basis.As Customer Service Advisor you will deliver a great customer experience and maximise sales opportunities. Working compliantly, following company policies and procedures. Ensuring you have a thorough...


  • Warrington, United Kingdom Spencer Clarke Group Full time

    Personal Advisor RoleWe are collaborating with a Local Authority in their search for a Personal Advisor to provide support to their Care Leavers Team in Warrington!We are seeking inspired and innovative individuals who can empower care leavers, building on their strengths and assisting them in achieving personal growth and success.This is initially a 3-6...