Customer Service Advisor
3 weeks ago
Immediate start
- 12 month contract
**About Our Client**:
Key Responsibilities:
- Weekly updating of NHBC scores.
- Sending out the live survey monitor on a weekly basis.
- Assisting the customer care team and reception by answering phone calls.
- Conducting letter drops when required.
- Scanning and uploading documents as needed.
- Taking meeting minutes in the weekly customer care meeting and distributing them to the team.
- Printing out the build programs weekly for the Construction Director and Contracts Managers, and distributing them to the sites.
- Assisting the Construction Secretary with general administrative tasks on a weekly basis.
- Providing reception coverage when necessary.
- Confirming the maintenance diary weekly.
- Closing and filing all maintenance job sheets weekly, and contacting customers to confirm job completion.
- Reviewing and approving invoices when appropriate.
- Uploading site paperwork to the system.
- Sending the Post Legal report weekly.
- Maintaining the Buying spreadsheet for orders.
- Following up on orders, such as doors.
- Demonstrating excellent communication skills with team members, customers, and site managers.
- Being well-organised and capable of managing one's own workload.
- Ability to multitask effectively.
- Meeting strict deadlines and completing ad hoc tasks.
Experience, Qualifications, and Skills:
**Experience**:
- Previous experience as an Administrator or Customer service Advisor in a fast-paced environment
**The Successful Applicant**:
Qualifications and Training:
- GCSE Maths and English - Grade 4+ (or equivalent).
Skills and Aptitude:
- Strong listening skills.
- Ability to communicate effectively with internal and external stakeholders.
- Proficient administration skills.
- Capable of working within fast-paced environments and meeting deadlines.
- Self-motivated and able to work independently.
- Proficient IT skills, including Microsoft Office (Word, Excel, and Outlook).
- Committed to fostering diversity and inclusion.
**What's on Offer**:
- Competitive salary.
- Annual bonus based on performance.
- Contributory pension scheme.
- 25 days of holiday, plus bank holidays.
- Access to discounts and benefits portal.
- Cycle to Work Scheme.
- Life assurance.
- Contact
- Charlotte Lynch
- Quote job ref
- JN-072023-6121376
- Phone number
- +44 151 255 3768
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