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Customer Service Advisor

4 months ago

Warrington, United Kingdom Brookson Group Full time

**Job Title**:Customer Service Advisor

**Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station

**Working Hours**: Hybrid/Flexible working - 37.5 hours a week

**If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you**

With our market-leading, 18-month training program, you will gain an excellent knowledge of the industry and business which will enable you to progress your career with Brookson.

After training, we offer the option to work in the office each day if that’s your preference, or we have the option for hybrid working which would mean a minimum of 2 days in the office with the rest remote working. The core team hours are 9.00 am - 5.00 pm and we have options for people to work flexibly around their home life.

There is also a requirement to work every third Saturday but this will be from home with shortened hours of 9am - 1pm

Internally, your job title would be Business Advisor.

**What will you be doing as a Customer Service Advisor?**

Our customer service team receives a wide range of enquiries from our valued existing customers on topics such as payslips, expenses, invoices, tax, and more.

As Customer Service Advisor you will take full ownership of any query you receive and ensure the right solution is found for the customer whilst ensuring you provide the best customer service and support for the customer throughout. This in turn will help you to build your knowledge and seek correct advice from the relevant department.

This is not your standard customer service role as you will be expected to provide accurate technical and timely advice to our customer base of contractors. We will of course provide you with the training to be able to do this.

**What are we looking for in a Customer Service Advisor?**
- Excellent attention to detail
- Experience in a phone-based customer service role would be preferred
- Some knowledge of invoicing, expenses, payslips and tax returns would be ideal
- Strong communication and listening skills
- A friendly and empathetic telephone manner
- A positive can-do attitude to ensure the customer receives a positive experience

**Benefits**
- 18-month market-leading progression plan with a dedicated trainer
- Ongoing training and support with regular re-cap sessions
- Annual salary reviews as well as achievable quarterly commission which starters after your 4th month
- Hybrid/flexible working options available
- 23 days’ annual leave, plus bank holidays and your Birthday day off each year plus the opportunity to buy and sell holidays
- Wellbeing benefits include discounted gym membership, access to mindfulness resources, confidential support 24/7, direct GP access, and in house Mental Health First Aid team to name a few
- Cycle to work scheme
- Local and online discounts
- Life Assurance policy and Health Care cover
- 5% company pension contribution after 3 months
- Free Financial Advice including Mortgages, Savings, Pensions, and more.

**Next Steps**

All applicants are required to have right to work in the UK (sponsorship not available for this role)

To find out more, please contact Ele from the Talent Team on 07718 487464.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Free parking
- On-site parking
- Referral programme
- Wellness programme
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Are you happy to be based in the office for training for up to 8 weeks?
- After training, are you happy to come to the office a minimum of twice a week?
- When are you looking to start a new role?
- Please confirm your salary expectations

Work Location: Hybrid remote in WARRINGTON

Reference ID: 000505