Appointment and Clinic Coordinator

3 months ago

Haywards Heath, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

We're looking for a highly motivated, enthusiastic and flexible individual with great interpersonal skills to join our Maternity Administrative team delivering our comprehensive service.

As Appointment and Clinic Coordinator, you will be the first point of contact for women and pregnant people booking and attending their maternity appointments, and ensuring that all referrals are handled appropriately.

The post holder will be responsible for providing complete administrative and clerical support for the maternity directorate. The role includes patient registration, appointments, clinic preparation, clinic reception and coding. The post holder will be required to work as part of a team working closely with clinical staff to deliver the highest standards of administrative support possible for all patients and staff.

This position is offered on30 hours per week over 4 days

You will be responsible for inputting and updating accurate patient details and episodes relating to Out Patient Maternity clinics run by UHS. You
will need to maintain and promote high quality data entry within the necessary timescales.

In this demanding patient facing operational role, you will need to demonstrate confidence and sensitivity whether in person or by telephone.

You will will be a quick learner as well as a good team-player, with the ability to manage your own workloads.

You will be committed to the development and implementation of new ways of working and the Trusts Values and Behaviours.

Ideally you will have previous NHS admin and systems experience, and although training will be given you will need excellent IT experience to enable you to access the Trust programmes.

This position will be based at Sussex House, Royal Sussex County Hospital, Brighton, however this is a cross-site position and therefore regular
travel will be required between base and Sussex House, Brighton

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of theUK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
Main

**Responsibilities**:
Communication / Relationships
- Good communication and interpersonal skills to interact with tact and diplomacy with patients and staff at all levels and incorporating the trusts values and behaviours.
- Ability to provide and receive information which may be complex, sensitive or contentious in nature.
- Ability to engage in collaborative problem solving with co-workers and staff. Must have the ability to function as a "team player", being considerate and flexible, taking the needs of your peers into consideration.
- Ability to exercise discretion to ensure that patient confidentiality is maintained, and a professional, respectful hospital environment exists at all times;
- Ability to maintain composure, efficiency and a positive, customer-service orientated manner during periods of peak workload, with frequent interruptions, under tight deadlines, and when interacting with patients who are ill, angry or emotionally distressed.
- Good written and oral communication skills to provide information, explanations, and instructions clearly and concisely to, and elicit information from others with varying levels of ability to understand.
- Use terminology and phrasing which is responsive to and appropriate for patient's age, language skills and emotional state.
- Maintain up-to-date knowledge and skill levels in area of expertise to ensure provision of the highest quality patient care services.

Planning / Organisation
- Plan, organise, prioritise, and accomplish a variety of concurrent assignments, some of which may be complex and unpr

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