Gynaecology Outpatients Receptionist
6 months ago
To greet patients in an efficient, friendly, and courteous manner. To book patients onto the PAS computer system and check current details for accuracy. Be able to adjust patient details as required, in line with Trust policy, Data Quality and Information Governance. Liaise with medical staff and nurses to ensure efficient use of clinic time.
To mutually agree and book follow-up appointments with patients as they leave the clinic. Cache up clinics effectively ensuring all outcomes are completed. Liaise with the appropriate Consultants, secretary or booking team if unable to book a follow-up appointment. To coordinate patient flow through the various stages of the clinic.
To identify high levels of DNAs in clinic and report it to management. Record upon arrival and resolve any hospital transport patient issues. Track medical notes into the department using the patient tracking system. Ensure there are no case notes missing.
Organise received notes into order for clinics. Ensure medical notes are prepped and ready prior to the start of the clinic. Ensure clinic pick lists are provided to medical teams in clinic. Notify outpatient nursing staff in advance of any problems, whilst still seeking to rectify them.
Deal with telephone calls in a competent, friendly, helpful, and polite manner. Resolve problems and deal with all queries at the reception desk with competence. Attend departmental meetings as arranged. Participate in the induction of new staff.
Maintain confidentiality of information about patients, staff, and other health service business. Demonstrate flexibility in hours and working across hospital sites as required meeting needs of the service. Other reasonable duties relating to the smooth running of the gynaecology outpatients centre.
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