Progress Lifeline Invoicing Officer

3 weeks ago


Leyland, United Kingdom Progress Housing Group Ltd Full time

**ABOUT THE POST**:
**“A career in Progress Housing Group is an opportunity to have a direct impact on the service provided for our community.”**

To be responsible for the raising of invoices for Progress Lifeline, to both private and corporate clients and to ensure the efficient contract administration for corporate contracts, ensuring that payments of invoices are carried out in a timely manner in accordance with agreed terms and the group’s financial regulations. Recovering arrears and answering telephone enquiries associated with Lifeline, Helpline, and Telecare relating to invoicing, payments and debt recovery.

Liaising with various departments in the management of the invoicing system in order that a seamless service can be provided.

**WHAT WILL THE RIGHT PERSON LOOK LIKE?**
- Ability to work on your own initiative and within a team
- Excellent verbal and written communication skills
- Ability to communicate effectively with clients, family members, social services, NHS, corporate clients and other relevant agencies.
- Strong attention to detail
- Outstanding customer service skills
- Have great organisation skills
- Ability to prioritize and manage time effectively
- To be reliable and have good punctuality

**WHAT WILL YOU BE DOING?**

This role has a number of core objectives including:

Raise sales invoices for private Lifeline customers, setting up contracts, adhoc invoices, credit notes and order swipe cards, ensure all invoices are raised in a timely manner to ensure all charges are meeting the direct debit headline timescales.
- Prepare quarterly and annual invoices for Lone Worker Monitoring, and other corporate client contracts, ensuring accurate information is recorded to be included with the sales invoice.
- Managing the reconciliation and invoicing for a variety of corporate contracts
- Recover arrears and debts relating to the Lifeline/Helpline and Telecare Services, ensuring that payments of invoices are carried out in a timely manner in accordance with agreed terms and the group’s financial regulations.
- Deal with all telephone enquiries associated with Lifeline, Helpline, and Telecare relating to invoicing, payments and debt recovery.
- Liaise with internal and external Clients in all aspects of administration, in particular with invoicing processes.
- Refer accounts of unpaid invoices and recharges to the groups Legal Officer when the first stage of credit control is exhausted.
- Implement processes to ensure a streamlined sales invoice procedure; arrears are dealt with in the first instance. Adhoc invoices are requested in the correct format, ensuring all information required is correct.
- Take internet payment, set up direct debit accounts and agree payment plans with new customers.
- Co-ordinate communication and changes required to charges following annual budget changes and migration of contracts

**You can look forward to**:

- Hybrid Working - work life balance
- Competitive salaries offered and benchmarked regularly
- We support employee development and promote continuous learning
- 26 Days Annual Leave, with an additional 5 days after 5 years and a further 2 days after 10 years
- Birthday Leave - an additional day’s leave for you on or around your birthday
- Volunteering time - one day’s paid leave for volunteering activity
- Training and Development

**Additional Information**

**This role is fixed-term for a period of 6 months and part-time working 20 hours per week.**

To find out more about this exciting opportunity, please view the job description and person specification that has been included.

**Application Closing Date: 24**th** March 2023**

**Interview Date: 31**st** March 2023**

Please note on the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.


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