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Administrator

6 months ago

Leicester, United Kingdom Mattioli Woods Full time

We are currently recruiting for an Administrator* on a full-time, permanent basis. This is a hybrid role; the successful applicant will be expected to regularly work from our Leicester office, with some flexibility on remote working.

THE ROLE

You will be working with a team of Client Relationship Managers (CRMs) and assisting our Consultants. The role plays a fundamental part in providing excellent customer service and dedication to our clients. The successful applicant will be able to get know our clients well and will enjoy helping them to achieve their workplace benefit goals.

Some office experience is essential however, training will be provided on the job.

RESPONSIBILITIES

You will be required to contact clients, manage, and support with the administration of portfolios, while providing continued support to the consultants. Other responsibilities may include, but are not limited to:
- respond to queries in a prompt and efficient manner- work closely with the consultants to support and ensure clients’ needs are met- maintain a strong working relationship with all stakeholders- plan, organise and prioritise workload to maintain agreed deadlines- develop and maintain good working relations with internal and external contacts

WHAT YOU NEED TO SUCCEED- experience in an administrative role- strong numeracy, literacy, and IT skills (especially MS Word, Excel and Outlook)- excellent interpersonal and customer service skills- ability to communicate clearly and precisely, both verbally and in writing at all levels- good organisational skills and attention to detail- knowledge of employee benefits, pension administration, risk benefits and healthcare benefits (desirable)

BENEFITS YOU GET IN RETURN

In addition to excellent career progression - with fantastic opportunities for promotion - training, support, and a great office environment, you will also have the exciting opportunity to take part in charity fundraising events and other social activities.

Your benefits package includes the following:
- Share Incentive Plan- Group Pension- Life Assurance- Income Protection- Health Cash Plan- Plus lots of voluntary benefits you can choose

It is flexible so that means you can pick benefits to suit you
- Please note, this role is referred to as an Developing Employee Benefits Client Relationship Manager (CRM) at Mattioli Woods.