Customer Service/support Coordinator

7 months ago

Glasgow, United Kingdom Gamma Communications Full time

**Direct Provisioning Coordinator**

**Location: Glasgow (Hybrid)**

**Full-Time; Shift Rotation**

**Start date dependent upon satisfactory pre-employment checks**

**Who are we?**

Gamma is one of the largest telecommunications companies in the UK. A leading supplier of Unified Communications as a Service (UCaaS): that provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.

We have grown from a start-up 20 years ago to sales of £447m and along the way we have featured in the Sunday Times Top Track 250 Companies. We were given a starred rating by the Best Company employee satisfaction survey and ranked in the top 100 Sunday Times Best Companies to Work For. It is AIM listed and have over 1750 staff across UK and European locations.

**What you’ll be involved in**:
In this role you will be the interface between our suppliers, end users and internal stakeholders. You will be responsible for the end-to-end delivery of both voice and data connections, using a variety of communication methods while ensuring customers finds it easy to do business with Gamma.

You are expected to work closely with the relevant internal and external departments to drive progress and provide a quality service with timely updates to customers, you will be a skilled communicator with the ability to adapt your approach on a case-by-case basis.

The role will include provisioning and management of a range of products offered in the direct space such as, but not limited to, ethernet, broadband, WLR, and VOIP services such as Inbound and SIP. The role provides a fantastic opportunity to gain knowledge of the wider direct sector of Gamma.

**About You**
- You will be a driven and motivated individual with a passion for customer service and an interest in coordinating large scale provisioning projects for some very high-profile clients.
- You will have excellent IT Skills, especially MS Excel. As well as a familiarity with general Customer Service handling & CRM systems.
- You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease.
- You’ll take pride in providing a first-class customer experience at all times
- You’ll ideally have a sound technical understanding with an interest in the wider IT/Telecoms world.

**Educational qualification**: Educated to a tertiary level with minimum grades/ Highers or a Degree level qualification will be desired.

**How we work**:
This is a full time permanent role, with **Hybrid **working.

**Why Gamma?**

There are many good reasons to join Gamma. We work in a relaxed environment with an emphasis on delivering the highest quality in everything we do. This is a really exciting time to join with a clear strategy, stable financial position, new values and exciting growth plans.

We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma

**Further relevant information**:
Applicants must be eligible to work in the UK.

**Please note** we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's ATS.

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