Customer Service Coordinator

6 months ago


Glasgow, United Kingdom Bridge of Hope Full time

? Join Our Team as a Customer Support Coordinator ?

Are you passionate about delivering exceptional customer service and thrive in a dynamic 24/7 operation? Were seeking a dedicated individual to join our team in a crucial role as a Customer Support Coordinator.

Role Overview:
Shift Schedule:
Rotational Shifts: 4 dayshifts / 4 off

Working Hours: Dayshift from 8 am - 8 pm

Role Responsibilities:
? Provide a single point of contact for all customers.

?️ Administer data entry and system updates on internal and client systems.
- ️ Deliver high-quality support during critical periods, minimising downtime for businesses.

? Take end-to-end ownership of service tickets (reactive calls & T&M's) through resolution, ensuring accountability for customer support levels.

? Oversee the correct escalation of customer concerns.
- Increase the speed of resolution time for all inquiries and service tickets.

? Aid in customer retention and liaise with FM teams for maintenance issues.

? Manage and report critical alarms from various systems.

Role Objectives:
Telephone Management: Receivership & distribution of inbound calls.

Communication: Day-to-day management of the customer to ensure satisfaction.

Ticket Management: Day-to-day ticket & queue management/allocation for reactive, T&M, and PPM.

Third-Party Management: Build & manage supplier relationships related to ticket management.

Qualifications and Skills:
? Excellent Customer Service skills with a strong customer focus.

? Self-motivated, disciplined, and adaptable to change.

? Excellent interpersonal skills and ability to work effectively as part of a team.

? Fluent communication, both oral and written.

? Willingness to be flexible and participate in all areas.

? Good knowledge of Microsoft Office.
- ️ Compliance with Health & Safety requirements.

Experience and Qualifications:
? Good working knowledge of Customer Service.

? Experience managing customer relationships and ticket management in a service background.

? Background in working with systems.

? A good standard of formal education.

CustomerSupport #CoordinatorRole #NowHiring #CustomerService #JobOpportunity #ApplyNow #CareerDevelopment

Resourcing Group is acting as an Employment Agency in relation to this vacancy.



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