Customer Coordinator

7 months ago

Glasgow, United Kingdom M Group Services Full time

**Delivering what we **promise**

**Morrison Water Services **is currently looking to recruit a **Customer/NRSWA Co-Ordinator** to work on our DV2 Lot 4 program contracts across Scotland.

As the** Customer/NRSWA Coordinator, **you will be part of our water construction team. You will be required to develop, implement, lead, and manage all DV2 Lot 4 customer and stakeholder interactions and communications. Including all related processes, procedures, reporting, liaisons, and site visits within the DV2 Lot 4 programme.

To ensure the levels of service, communication, contractual and statutory requirements (NRSWA) are met and exceeded for all projects delivered through DV2 Lot 4.

Ensure the DV2 Lot 4 operational teams are fully supported in terms of customer / stakeholder engagement and communications. Ensuring the company delivers efficient and effective performance against all requirements and targets for regulatory, health and safety, financial and internal/external performance targets in accordance with MGS Water Division specifications, policies, and procedures and that they are aligned to those of Scottish Water.

**As the Customer/NRSWA Co-Ordinator your duties & responsibilities will include**:

- Advocate a healthy and safe working environment for employees, ensure that appropriate H&S requirements are met by all third-party service providers and contract partners.
- To assist the development and implementation of a customer / stakeholder strategy within MWS (DV2 Lot 4).
- Devise and develop strategies and activities, on a local basis, which support the delivery of the community relations objectives.
- Ensure the BMS procedures are up to date, suitable and sufficient. For the effective running of the business area in relation to all customer and stakeholder activities.
- Ensure BMS procedures and activities are developed and delivered in connection with all NRSWA requirements
- Monitor communications and shared mailboxes to manage and escalate actions as and when required.
- Organise workshops, meetings and training sessions associated with customer and stakeholder management, and quality assurance including NRSWA and carbon net zero targets.
- Manage relationships with internal and external stakeholders, including representing Morrison Water Services at public meetings/forums.
- Develop and maintain working relationships with the local authorities, customer team (Scottish Water) and operational staff (Scottish Water and MWS).

**Key Challenges**:

- The Customer / NRSWA Coordinator reports directly to the Head of Technical Services and is responsible for the development, implementation, and delivery of DV2 Lot 4 customer/stakeholder management, control, reporting and quality assurance.
- Effective decision-making will require a very high level of independence. Decisions to enable effective operation and delivery within budget will be taken without reference upwards.
- To deliver business change and embed the behaviours necessary to sustain it over a wide range of roles across the DV2 Lot4 programme.
- Understanding and supporting the development of strategies and business plans in line with legislative, regulatory, and statutory changes.

**Skills & Knowledge Requirements**:
Do you have several years’ experience in a customer/stakeholder focussed project delivery environment not necessarily within the water / utility industry?

Well-developed analytical skills, the ability to identify and develop and drive through solutions to a wide range of customer/stakeholder, financial, technical, and managerial problems?

Hold good facilitation and organisation skills, with the ability to effectively support the Technical Support Services and projects

Maintain excellent written, verbal and listening communication skills, exceed to meet deadlines

Can you react calmly and be able to assess situations with both understanding and objectivity, showing you have patience and act in professional manner?

Are you an intermediate user capability in MS Word, Excel, SharePoint, and PowerPoint? Office administration experience? - Preferably Project based.

Does this sound like you? If so, we want to hear from you.

**As a valued employee of the M Group Services Water Division, you’ll be entitled to**:

- 25 days' annual leave plus 8 days' bank holiday
- Matched Pension Scheme
- Annual Bonus
- Enhanced Maternity and Paternity Pay
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful company
- Life Assurance
- The option to take out Personal Accident Insurance
- The ability to partake in Payroll giving

Access to My Rewards which provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts.

Here is a few so you can see the type of saving’s you can make:

- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym me

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