Radiology Booking Co-ordinator

7 months ago

Liverpool, United Kingdom The Walton Centre NHS Foundation Trust Full time

Role summary To assist Radiology Systems co-ordinator and Divisional Management Team in ensuring the delivery of Referral to Treatment (Targets (RTT) and other applicable National targets. To provide an efficient and effective centralised booking service for outpatient appointments, day cases and pre-op assessment to patients by means of telephone and face to face contact. To receive and respond to booking requests both from within the hospital and from external agencies (Satellite clinics). To ensure that all trust activity for external referrals is collated and recorded onto the hospital Patient Administration System (PAS) in an accurate and timely manner to ensure receipt of appropriate funding and tariffs.

To ensure that all patients have the opportunity to choose a convenient date and location for their appointment or admission. To ensure that all appointment slots are filled and beds utilised efficiently. To ensure the smooth and effective day to day running of the Radiology Diagnostic areas Key responsibilities Send referrals to the relevant clinician for triage/acceptance/protocolling where required. Log triaged referrals onto the CRIS/PAS as appropriate, ensuring data quality.

By following the Partial/Direct booking systems, ensure all patients have the opportunity to agree their appointment/admission date by giving them advanced notice Select appropriate patients and send invitation letter taking into consideration current waiting times per Clinic/Consultant/scanner and ensuring all patients are booked within appropriate time frame. Book appointments/admissions according to booking guidelines & systems with the patients and provide advice and information on outpatient procedures, appointments, admissions and clinic arrangements. When contacting a patient by telephone
- Follow questionnaire for patients booking MRI scans to ensure the safety of the scan. Raise any concerns with the Radiology Systems co-ordinator Collaborate with other staff and departments as necessary to arrange appropriate appointments/investigations/admissions.

Ensure that patients receive all relevant written and verbal information regarding their appointment/admission/procedure Receive and respond to communications from patients wishing to change or cancel their appointments ensuring guidelines in the Patient Access Policy are followed. Ensure that all radiology room slots and beds are utilised efficiently. Monitoring and updating consultants diaries, ensuring that all procedures are booked in their outlook diary. Arrange TCIs as required, ensuring all involved are informed.

Arranging COVID swab testing for patients due for procedures and booking this on the PAS system. Ensure the appropriate medical secretary receives timely information regarding admissions. Ensure that all two week rule cancer patients are contacted and an appointment is agreed with them within two weeks of date of the referral letter. Maintain Jefferson Ward Electronic Diary.

Arrange Interpreters and transport for patients when required. Ensure that appointments and admissions do not breach waiting time targets. Participate in the achievement of the departmental Key Performance Indicators (KPI) Effectively update and manage radiology waiting lists, removing referrals when appropriate. Ensure that patient contact details are correct and up to date including mobile phone numbers and ethnic group collection.

Work as part of the wider team to support an efficient and effective booking service Make sure telephone consent is updated to make sure patients are reminded of appts using the SMS reminder service (communicator) Undertake training as necessary to fulfil the requirements of the post. Deal with any queries or complaints in a professional manner. Undertake departmental typing as required Identify and suggest departmental improvements in line with the quality improvement policy. Attend patients into the department for their appointment.

Directing patients, relatives and visitors to the correct locations. Deal with incoming calls to the reception ensuring high standard of customer care is provided. Ensure accurate and timely inputting of OPD information onto the Patient Administration System and CRIS. Update patient demographic details onto PAS/CRIS from patients or their registration forms.

Provide cover for colleagues in the event of sickness and holidays. Liaise with County ambulance control centres to process patient ambulance transport bookings. Accessing lab results and liaising with GP surgeries for blood results in line with department policy on contrast administration. Liaising with other third parties and sending information securely via NHS.net including second opinions and reports.

  • Bookings Co-ordinator

    7 months ago

    Liverpool, United Kingdom The Bierkeller Full time

    **Hallo! Let us introduce ourselves** The Bierkeller is a multi-site hospitality brand with locations in Halifax, Manchester, Liverpool, Nottingham and Birmingham. We’re famous for our long benches, two-pint steins and Bavarian bierhaus buzz! Inside our venues you'll find The Bierkeller Lodge, a space for cocktails, food and live music, Shooters Rack 'n'...

  • Patient Pathway Co-ordinator

    6 months ago

    Liverpool, United Kingdom Liverpool Heart & Chest Hospital NHS Foundation Trust Full time

    This is an exciting opportunity to join Liverpool Heart and Chest Hospital, the largest single site specialist heart and chest hospital in the country. Liverpool Heart & Chest Hospital was recently rated outstanding by the Quality Care Commission for the second time and was the first specialist Trust to have received this rating. The Trust serves a...

  • Intl. Bookings Co-ordinator(Mandarin Speaking)

    7 months ago

    Liverpool, United Kingdom Homes for Students Full time

    Homes for Students is one of the UK’s leading providers of student accommodation. We are seeking an ambitious International Bookings Co-ordinator (Mandarin Speaking) to join our Sales team. The role is based in Liverpool, working 40 hours per week Monday to Friday. **Purpose of the role**: As an International Bookings Co-Ordinator you will be an active,...

  • Imaging Cancer Co-ordinator

    7 months ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    Ensure patient is seen with the appropriate timescale for all diagnostic imaging to meet national standards by liaising with Radiologists, Radiographers, Nurses, and Administration staff regarding the patients pathway and highlighting any breaches to the Diagnostic Access and Performance Manager. Develop knowledge and experience of relevant cancer tumour...

  • Works Co-ordinator

    7 months ago

    Liverpool, United Kingdom Zenith Eco Solutions Full time

    Zenith Eco Solutions Ltd is a company aiming to improve the efficiency of domestic home across the UK, We are looking for a works co-ordinator to join our ECO department as we continue under ECO4 until 2026, and with several contracts with utility companies secured meaning job security, you will be a vital member to our team! You will be required to: -...

  • Works Co-ordinator

    7 months ago

    Liverpool, United Kingdom Zenith Eco Solutions Full time

    Zenith Eco Solutions Ltd is a company aiming to improve the efficiency of domestic home across the UK, We are looking for a works co-ordinator to join our ECO department as we continue under ECO4 until 2026, and with several contracts with utility companies secured meaning job security, you will be a vital member to our team! You will be required to: -...

  • Clerical Supervisor

    7 months ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    To supervise and manage a team of appointment officers To co-ordinate the booking arrangements, following appropriate protocols for all modalities and sites for routine and complex procedures within radiology and continuously keep up to date with any changes. Please see job description and personal spec for full details

  • Sub-specialty Appointment Co-ordinator

    6 months ago

    Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full time

    An exciting opportunity has arisen in our specialist Pelvic Physiotherapy service, based at Liverpool Women's Hospital for a full time (37.5 hours per week) Band 3 Sub-Specialty Appointment Co-Ordinator. The Sub-Specialty Co-Ordinator will have excellent communication skills with patients and all levels of staff including senior managers and clinicians and...

  • Sub-specialty Appointment Co-ordinator

    6 months ago

    Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full time

    An exciting opportunity has arisen in our specialist Dietetics service, based at Liverpool Women's Hospital for a full time (37.5 hours per week) Band 3 Sub-Specialty Appointment Co-Ordinator. The Sub-Specialty Co-Ordinator will have excellent communication skills with patients and all levels of staff including senior managers and clinicians and will...

  • Higher Appointments Clerk

    6 months ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    To co-ordinate the booking arrangements, following appropriate protocols for all modalities and sites for routine and complex procedures within radiology and continuously keep up to date with any changes. To be responsible for inputting patient information, identifying and coordinating patients, from a wide range of systems on ICE, IPM, PENS and the...

  • Higher Appointments Clerk

    7 months ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    To co-ordinate the booking arrangements, following appropriate protocols for all modalities and sites for routine and complex procedures within radiology and continuously keep up to date with any changes. To be responsible for inputting patient information, identifying and coordinating patients, from a wide range of systems on ICE, IPM, PENS and the...

  • Clerical Supervisor

    7 months ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    To co-ordinate the booking arrangements, following appropriate protocols for all modalities and sites for routine and complex procedures within radiology and continuously keep up to date with any changes. To be responsible for inputting patient information, identifying and coordinating patients, from a wide range of systems on ICE, IPM, PENS and the...

  • Sub-specialty Appointment Co-ordinator

    6 months ago

    Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full time

    The Sub-Specialty Co-Ordinator will have excellent communication skills with patients and all levels of staff including senior managers and clinicians and will possess the ability to identify capacity/demand issues within their sub-specialty and help to offer solutions to tackle this. The main duties of this role is to ensure that all clinics within...

  • Imaging Cancer Co-ordinator

    7 months ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    This is an exciting time to be joining LUHFT. The NHS Long Term Plan sets out important ambitions for cancer including the overarching commitment to ensure that by 2028: 55,000 more people will survive 5 years or more each year following diagnosis Three in four (75%) cancers will be diagnosed at an earlier stage. LUHFT FDSs will upgrade and bring together...

  • Clerical Supervisor

    6 months ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    Band 4 Flexible contact hours worked between Monday - Friday 08:00 - 20:00 An exciting opportunity has arisen in the Radiology department for a Clerical Supervisor We are currently seeking a keen, enthusiastic, self-motivated and highly organised individual with excellent communications skills to supervise our current team of Appointments staff. The...

  • Roster Co-ordinator

    7 months ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    Liverpool University Hospitals are seeking to recruit an enthusiastic and organised Roster Coordinator to support the ongoing improvement of the trusts rostering solution (Allocate -Healthroster) We are looking for one Full time (37.5hrs) Roster Coordinator who is motivated, pro active and who has the ability to work independently and with their own...

  • Icc Pathway Co-ordinator

    6 months ago

    Liverpool, United Kingdom Liverpool Heart & Chest Hospital NHS Foundation Trust Full time

    An exciting opportunity has arisen for an enthusiastic and motivated individual to join the ICC service at Liverpool Heart and Chest Hospital. As a pathway coordinator you will be responsible for providing a comprehensive, efficient and effective administrative support to the clinical team as well as working closely with the RTT and Waiting List Teams. The...

  • Higher Appointments Clerk

    6 months ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    Higher Appointments Clerk-Permanent - 37.5hrs per week Band 3 Flexible contact hours worked between Monday - Friday 08:00 - 20:00 An exciting opportunity has arisen in the Radiology department for a Higher Appointments Clerk. We are currently seeking a keen, enthusiastic, self motivated and highly organised individual with excellent communications skills...

  • Higher Appointments Clerk

    7 months ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    Band 3 - Higher Appointments Clerk Various shifts available both full-time and part-time Flexible contact hours worked over 3 days between Monday - Friday 11:30 - 20:00 An exciting opportunity has arisen in the Radiology department for Higher Appointments Clerks. We are currently seeking keen, enthusiastic, self-motivated and highly organised individuals...

  • Higher Appointment Clerk

    7 months ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    Band 3 - Higher Appointments Clerk Post 1 - 37.5 hours per week Flexible contact hours worked between Monday - Friday 08:00 - 20:00 An exciting opportunity has arisen in the Radiology department for Higher Appointments Clerks. We are currently seeking keen, enthusiastic, self motivated and highly organised individuals with excellent communications skills...