Information Systems Administration Support

3 weeks ago

Salford, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
The post holder will be responsible for the day-to-day maintenance and incident management of the Patient Pathway Plus system across the Northern Care Alliance, including supporting Users, training and co-ordinating any changes to the system. In addition to this, the post holder will also be responsible for carrying out varied administrative tasks in support of other Information Systems within the remit of the team.

Due to our size and status, we can offer group-wide, flexible multi-site opportunities, as part of our connected, integrated and forward-thinking team.

**Main duties of the job**:

- Responsible for the day to day operational maintenance, 2nd line support and performance of the ‘Patient Pathway Plus’ Referral To Treatment (RTT) system which is used throughout the NCA
- Establish and maintain effective communication with Users with a view to overcoming and problems/issues and providing expert training, advice and guidance as required
- Assist in the administration and development of e-Learning opportunities within Information Systems
- Assist in general administration duties as directed by the Information Systems Manager - these can include assisting the Information Systems Administrators and/or Information Systems Training Lead in general support tasks
- Provide specialist knowledge on systems to Trust for the development and enhancements of systems to support activities
- Participate in the testing and deployment of system upgrades and changes
- Prioritise own workload and meet targets

**Working for our organisation**:
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Educated to GCSE standard (including passes in English and Maths)

**Desirable criteria**:

- ECDL or equivalent experience
- Teaching Qualification e.g. Award in Education and Training

**Knowledge & Skills**:
**Essential criteria**:

- Excellent communications skills, both verbal and written including experience in negotiation with stakeholders
- Excellent organisational skills. Ability to problem solve
- Ability to meet timescales and work well under pressure

**Experience**:
**Essential criteria**:

- Experience of working in an administrative setting in an NHS or other healthcare setting.
- Experience of setting up and maintaining administrative processes
- Experience of working both with clinical and non-clinical stakeholders
- Experience in leading and managing others
- Experience of working with O365, MS Teams and SharePoint solutions
- Experience in multi taskings between roles/conflicting priorities

**COVID-19 Vaccination Information**
- __________________________________________

**Employer certification / accreditation badges**:

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