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Customer Service Advisor

4 months ago

Cardiff, United Kingdom greenbean RPO Full time

Customer Service Advisor

We are looking for Customer Service Advisors to join our public sector client who are the independent voice of water consumers in England and Wales.

This is a fantastic opportunity to be part of a newly team in Cardiff city centre who make a difference to everyone who uses water, both now and in the future. You will have the opportunity to flourish in an organisation committed to equality, diversity and inclusion.
- £23,331 p.a. - Welsh speaking
- £22,098 p.a. - English speaking
- Hybrid working - 2 days per week in office upon completion of training period
- Flexible working options between opening hours Monday to Friday
- Civil service pension with employer contribution up to 27.1% dependant on salary
- 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays

Essential
- Experience of working in a front-line delivery role.
- Excellent written and verbal communication skills to convey information correctly and concisely.
- Proficient IT skills to allow for accurate and timely recording of information.
- Ability to log and record information appropriately in the correct systems.
- Excellent organisational and time management skills.
- Analytical skills to digest and interpret information from a range of sources.
- Ability to use your own initiative, intuition, and effectively communicate with customers and colleagues.
- Ability to seek out new and improved ways of working, make suggestions to colleagues and managers and always strive to do deliver to high standards.

Desirable
- Be a fluent Welsh Speaker, able to answer queries from customers in Welsh and support our Welsh Language commitment.

**Job Types**: Full-time, Permanent

**Salary**: £22,098.00-£23,331.00 per year

**Benefits**:

- Additional leave
- Company events
- Employee discount
- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in Cardiff