Guest Support Representative
3 weeks ago
Carnival UK is the home of the prestigious cruise brands P&O and Cunard, and we operate spectacular ships all over the world We take our guests on fantastic holidays, tailored to their individual requirements, and this is supported by our 300 strong contact centre staff - and we need new Guest Support Representatives to help us
We have big plans for the future and with new ships on the horizon, there has never been a more exciting time to join us.
**The Role**
Do you have a flair for customer service and love a challenge? Do you love to turn a negative into a positive or just help with customer queries? If so, we have the role for you
You will be dealing with guests enquiries, positive engagement, negative reactions and complaints, and always aim to resolve issues in the first point of contact, and in line with our Culture Essentials / values, ensuring that guests are happy, informed, and are left with a positive impression.
**About You**
Does the above sound interesting and something you could be truly passionate about? If so, we can’t wait to hear from you What do we need from you? Our new Guest Support Representatives will have excellent customer skills, with experience in a customer facing role, and used to dealing with complaints and queries.
Although not essential, if you have experience in the travel and tourism industry, or any qualifications in this area, that would be a bonus.
We are looking for full time members of the team, so you must be able to commit to a full time role of 37.5 hours per week. We can offer fully remote contracts, as well as hybrid working, where you can work from our beautiful Southampton office as well as at home.
You can access the full job description for this position here.
This role has been levelled at a CUK13
**About Us**:
- Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride in our service excellence, creeating unforgettable holiday happiness. We're looking for talented colleagues who will share our commitment to this purpose and to our global Cutlture Essentials Speak Up, Respect and Protect, Improve, Communicate, Listen & Learn and Empower.
- Working with us means you'll be part of a tight-knit but truly diverse global team of passionate people. You'll be supported to drive your development, from formal learning to the life lessons of worldwide travel. We believe in inclusion and the power of diversity, so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work. We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we'd love to hear from you. We work flexibly and will support you to find a healthy balance of remote working and time in our fantastic office collaborating, taking part in events and developing the social connections that make working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
**About the Team**:
As part of our Shared Service function, the Contact Centre Operation is the heart of what we do. With over 250 employees in Carnival House, we are the cornerstone of P&O Cruises and Cunard. Our roles include; Personal Cruise Advisor, Flights Advisor, Guest Services Coordinator and Guest Relations Representative. It is often the first place where our guests contact us, so high levels of service are really important. There are also a variety of support roles working alongside our Contact Centre telephony teams including; Service Development, Resource Planning & Performance and Communications.
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