Guest Service Assistant

3 months ago


Southampton, United Kingdom Holiday Inn Express Southampton M27 Full time

**A DAY IN THE LIFE OF A Guest Service Assistant at Holiday Inn Express M27 J7**
- What you'll be doing..._

You will work closely with the food and beverage team in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of guests.

Responsibilities of **F&B** **Guest Service Assistant** will include but are not limited to:

- Ensuring that all tables are set and ready for welcoming guests at all times;
- Ensuring that all guests’ orders are taken and executed in a timely manner;
- Responding to guests’ queries on the menu selection;
- Communicating any guests’ questions on the menu, the length of wait and product availability with the Food & Beverage and Kitchen teams, as well as any additional meal requirements, allergies, dietary needs, and special requests to the teams accordingly.
- Preparing and serving any beverages requested by guests;

**WHAT WE NEED FROM YOU**
- We hire mostly on personality & potential but here are a few of our requirements..._

To succeed in the role of F&B Guest Service Assistant you will need the following qualities and skills.
- Outstanding communication skills
- Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up
- A can-do attitude

**Job Types**: Full-time, Permanent

**Salary**: £6.40-£11.44 per hour

**Benefits**:

- Bereavement leave
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

Application question(s):

- Do you have a criminal record?

Work Location: In person



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