Guest Services Coordinator

4 weeks ago

Southampton, United Kingdom Oceania Cruises Full time

ABOUT US

Oceania Cruises is the world’s leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe.

Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 450 marquee and boutique ports across Europe, Alaska, Asia, Africa, Australia, New Zealand, New England-Canada, Bermuda, the Caribbean, the Panama Canal, Tahiti and the South Pacific in addition to the epic 180-day Around the World Voyages.

There is also a second 1,200-guest Allura Class ship on order for delivery in 2025. With headquarters in Miami, Oceania Cruises is owned by Norwegian Cruise Line Holdings Ltd., a diversified cruise operator of leading global cruise brands which include Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally.

BENEFITS:

  • Free car parking nearby
  • Pension Scheme
  • Development Opportunities, partnered with Dale Carnegie
  • 6 weeks- paid sickness
  • 25 days paid holiday + 8 Bank Holidays
  • Bus Discounts
  • Pension up to 5% matching facility
  • Discounted cruise Program *subject to service

ROLE LOCATION AND CONTRACT

This role will be office based on a 3:2 basis with Mondays & Fridays working from home.

This is fulltime role.

LANGUAGE NEED

Candidates with competencies in English, French, German and Spanish are considered desirable for this role.

BASIC PURPOSE

Providing reservations and guest service support for our travel partners and guests from our UK, European and Middle Eastern Markets both on the telephone and via email. We are looking for a committed individual who wishes to develop within a growing business and industry. The ideal applicant will ideally have a travel background, an understanding of the cruise industry and will have worked in a reservations / call-center environment.

POSITION RESPONSIBILITIES:

  • Day to day contact with travel agents and guests by telephone and email.
  • Manage email inboxes and reply to incoming emails in a timely manner.
  • Responsible for selling and processing cruise bookings from travel agents and direct clients.
  • Drive sales and provide high level of customer service.
  • Show knowledge of the product.
  • Book and amend flights using Sabre.
  • Add hotels, transfers and shore excursions to bookings using NVS software.
  • Liaise with other departments where necessary.
  • Participate, where required in consumer events, exhibitions and ship visits.
  • Liaise with US office, where required
  • Assis with communication on itinerary

EXPERIENCE

KNOWLEDGE & SKILLS

  • Multi-task orientated.
  • Computer literate: experience with Microsoft Office is essential.
  • Travel industry and general geographical knowledge.
  • Ability to work independently and as a member of a small team is paramount.
  • Customer service or Sales background, preferable a minimum of two years’ experience.
  • Clear and concise grammar in all written communications and booking notes.
  • Organizational and problem-solving skills.
  • Ability to perform under pressure.
  • Strong communication skills with a professional telephone manner.
  • Flexible and adaptable to company requirements.
  • Flexibility to work Saturdays and Bank Holidays on a Rota basis.

**If you do not hear back from us within 4 working weeks of sending us your application, it means that on this occasion you have been unsuccessful.**

  • Guest Services Coordinator

    1 month ago

    Southampton, Southampton, United Kingdom Valor Hospitality Europe Full time

    Guest Services Coordinator - SouthamptonHourly Rate: 11.44, Flexible EmploymentWe are seeking a welcoming, enthusiastic, and dynamic individual to become part of our front office team.Your role is crucial as you will create the initial impression for every visitor. With a genuinely friendly demeanor, you will be prepared to address inquiries and provide...

  • Guest Services Coordinator

    3 months ago

    Southampton, United Kingdom Oceania Cruises Full time

    ABOUT USIf your skills, experience, and qualifications match those in this job overview, do not delay your application.Oceania Cruises is the world’s leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the...

  • Guest Services Coordinator

    3 weeks ago

    Southampton, United Kingdom Oceania Cruises Full time

    ABOUT USIf your skills, experience, and qualifications match those in this job overview, do not delay your application.Oceania Cruises is the world’s leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the...

  • Guest Services Coordinator

    3 months ago

    Southampton, United Kingdom Oceania Cruises Full time

    ABOUT USOceania Cruises is the world’s leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe.Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 450 marquee...

  • Guest Services Coordinator

    3 months ago

    Southampton, United Kingdom Oceania Cruises Full time

    ABOUT USOceania Cruises is the world’s leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe.Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 450 marquee...

  • Guest Services Coordinator

    1 day ago

    southampton, United Kingdom Oceania Cruises Full time

    Job DescriptionABOUT USOceania Cruises is the world’s leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe.Expertly curated travel experiences aboard the designer-inspired, small ships call on more...

  • Guest Services Coordinator

    1 month ago

    Southampton, United Kingdom Oceania Cruises Full time

    ABOUT US Oceania Cruises is the world’s leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 450...

  • Cunard Guest Experience Coordinator

    5 days ago

    Southampton, Southampton, United Kingdom Carnival Corporation and plc Full time

    Job SummaryWe are seeking a highly skilled and organized Guest Experience Planning and Events Executive to join our team at Cunard. As a key member of our operations team, you will be responsible for planning and coordinating various events and activities across our fleet, ensuring a seamless and enjoyable experience for our guests.Key...

  • Cunard Guest Experience Coordinator

    6 days ago

    Southampton, Southampton, United Kingdom Carnival Corporation and plc Full time

    Job SummaryWe are seeking a highly skilled and organized Guest Experience Planning and Events Executive to join our team at Cunard. As a key member of our operations team, you will be responsible for planning and coordinating various events and activities across our fleet, ensuring a seamless and enjoyable experience for our guests.Key...

  • Cunard Guest Experience Coordinator

    5 hours ago

    Southampton, Southampton, United Kingdom Carnival Corporation and plc Full time

    Job SummaryWe are seeking a highly skilled and organized Guest Experience Planning and Events Executive to join our team at Cunard. As a key member of our operations team, you will be responsible for planning and coordinating various events and activities across our fleet, ensuring a seamless and enjoyable experience for our guests.Key...

  • Cunard Guest Experience Coordinator

    4 hours ago

    Southampton, Southampton, United Kingdom Carnival Corporation and plc Full time

    Job SummaryWe are seeking a highly skilled and organized Guest Experience Planning and Events Executive to join our team at Cunard. As a key member of our operations team, you will be responsible for planning and coordinating various events and activities across our fleet, ensuring a seamless and enjoyable experience for our guests.Key...

  • Guest Service Assistant

    3 months ago

    Southampton, United Kingdom Holiday Inn Express Southampton M27 Full time

    Responsibilities: - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service and ensure guest satisfaction - Assist guests with check-in and check-out processes - Handle guest inquiries and resolve any issues or complaints promptly - Maintain knowledge of hotel services, amenities, and local attractions to...

  • Nights Guest Service Assistant

    3 months ago

    Southampton, United Kingdom Holiday Inn Express Southampton M27 Full time

    Responsibilities: - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service and ensure guest satisfaction - Assist guests with check-in and check-out processes - Handle guest inquiries and resolve any issues or complaints promptly - Maintain knowledge of hotel services, amenities, and local attractions to...

  • Cunard Guest Experience Coordinator

    3 days ago

    Southampton, Southampton, United Kingdom Carnival Corporation and plc Full time

    Job SummaryWe are seeking a highly skilled and organized Guest Experience Planning and Events Executive to join our team at Cunard. As a key member of our operations team, you will be responsible for planning and coordinating various events and activities across our fleet, ensuring a seamless and enjoyable experience for our guests.Key...

  • Cunard Guest Experience Coordinator

    3 days ago

    Southampton, Southampton, United Kingdom Carnival Corporation and plc Full time

    Job SummaryWe are seeking a highly skilled and organized Guest Experience Planning and Events Executive to join our team at Cunard. As a key member of our operations team, you will be responsible for planning and coordinating various events and activities across our fleet, ensuring a seamless and enjoyable experience for our guests.Key...

  • Cunard Guest Experience Coordinator

    2 days ago

    Southampton, Southampton, United Kingdom Carnival Corporation and plc Full time

    Job Title: Cunard Guest Experience Planning and Events ExecutiveWe are seeking a highly skilled and organized Guest Experience Planning and Events Executive to join our team at Cunard. As a key member of our operations team, you will be responsible for planning and coordinating various events and activities across our fleet, ensuring a seamless and enjoyable...

  • Cunard Guest Experience Coordinator

    2 days ago

    Southampton, Southampton, United Kingdom Carnival Corporation and plc Full time

    Job Title: Cunard Guest Experience Planning and Events ExecutiveWe are seeking a highly skilled and organized Guest Experience Planning and Events Executive to join our team at Cunard. As a key member of our operations team, you will be responsible for planning and coordinating various events and activities across our fleet, ensuring a seamless and enjoyable...

  • Reservations and Guest Services Specialist

    3 weeks ago

    Southampton, Southampton, United Kingdom Oceania Cruises Full time

    About Oceania CruisesOceania Cruises is a leading culinary and destination-focused cruise line, renowned for its luxurious ships and exceptional travel experiences.Our fleet of seven small, luxurious ships carries a maximum of 1,238 guests, offering a unique blend of fine dining, destination-rich itineraries, and exceptional service.We are committed to...

  • Cunard Guest Experience Coordinator

    4 days ago

    Southampton, Southampton, United Kingdom Carnival Corporation and plc Full time

    Job SummaryWe are seeking a highly skilled and organized Guest Experience Planning and Events Executive to join our team at Cunard. As a key member of our operations team, you will be responsible for planning and coordinating various events and activities across our fleet, ensuring a seamless and enjoyable experience for our guests.Key...

  • Cunard Guest Experience Coordinator

    5 days ago

    Southampton, Southampton, United Kingdom Carnival Corporation and plc Full time

    Job SummaryWe are seeking a highly skilled and organized Guest Experience Planning and Events Executive to join our team at Cunard. As a key member of our operations team, you will be responsible for planning and coordinating various events and activities across our fleet, ensuring a seamless and enjoyable experience for our guests.Key...