Nights Guest Service Assistant

6 months ago


Southampton, United Kingdom Holiday Inn Express Southampton M27 Full time

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Provide exceptional customer service and ensure guest satisfaction
- Assist guests with check-in and check-out processes
- Handle guest inquiries and resolve any issues or complaints promptly
- Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests
- Process payments and maintain accurate records of guest transactions
- Coordinate with other hotel departments to ensure smooth operations and guest satisfaction
- Maintain a clean and organized front desk area

**Skills**:

- Strong hospitality skills with a genuine desire to provide excellent guest service
- Bilingual or multilingual skills are a plus, as it allows for effective communication with a diverse range of guests
- Proficient in phone etiquette and able to handle multiple phone lines efficiently
- Familiarity with hotel operations and the ability to navigate hotel software systems

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Night shift

Supplemental pay types:

- Tips

Ability to Commute:

- Southampton (required)

Ability to Relocate:

- Southampton: Relocate before starting work (required)

Work Location: In person



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