Guest service team member
1 week ago
Position Overview
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information.
- Attend to all incoming calls in a professional and polite manner constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety
Duties
- Provide quality service to the customer by responding to their requests promptly efficiently and courteously during checkin checkout and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions accounting procedures issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively handling all calls promptly and professionally greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests record accurate charges.
- Assist as required to screen calls for reservations. Ensure accurate up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Assisting the Food and Beverage team when possible.
- Attend to other duties as requested by Management and Supervisors
Qualifications :
Hospitality experience.
Familiar with Opera Cloud.
Computer literate.
Fantastic customer service skills.
Bubbly personality full of ideas and initiative.
Remote Work :
No
Employment Type :
Fulltime
-
Bar Team Member
3 weeks ago
Southampton, United Kingdom Bistrot Pierre - Midlands Team Member Full timeWhy should you join our team?We currently have a wonderful opportunity to join our dynamic team as a Bar Team Member.Every member of our Bistrot team plays an integral part in delivering the best possible experience for our guests.We pride ourselves on our welcoming and inclusive environment for our employees to excel and develop in their roles.Our amazing...
-
Waiting Team Member
3 weeks ago
Southampton, United Kingdom Bistrot Pierre - Midlands Team Member Full timeWhy should you join our team?We currently have a wonderful opportunity to join our dynamic team as a Waiting Team Member.Every member of our Bistrot team plays an integral part in delivering the best possible experience for our guests.We pride ourselves on our welcoming and inclusive environment for our employees to excel and develop in their roles.We also...
-
Guest Service Team Member
3 weeks ago
Southampton, United Kingdom Accorhotel Full timeJob Description Position Overview Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. Maintain strict security procedures to ensure guest...
-
Guest Service Team Member
3 days ago
Southampton, United Kingdom Accorhotel Full timePosition Overview Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information. Attend to all incoming calls in a professional and polite manner constantly striving to provide Total Customer Satisfaction. Maintain strict security procedures to ensure guest confidentiality and...
-
Guest service team member
4 days ago
Southampton, United Kingdom AccorHotel Full timePosition Overview Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information. Attend to all incoming calls in a professional and polite manner constantly striving to provide Total Customer Satisfaction. Maintain strict security procedures to ensure guest confidentiality and...
-
Guest Experience Team Member
2 weeks ago
Southampton, Southampton, United Kingdom WGC Ltd. Full timeJob Description:This Housekeeping Associate role is perfect for someone who is passionate about delivering exceptional guest experiences. As part of our housekeeping team, you will be responsible for cleaning and maintaining guest rooms, replenishing linen and supplies, and providing excellent customer service.Key Responsibilities:Cleaning guest rooms to the...
-
Guest Services Manager
3 weeks ago
Southampton, United Kingdom Royal Caribbean Group Full timeThe Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction.This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.Leading by example and...
-
Hotel Guest Services Coordinator
2 days ago
Southampton, Southampton, United Kingdom AccorHotel Full timeJob SummaryWe are seeking a dedicated and customer-focused individual to join our team as a Guest Service Team Member. In this role, you will be responsible for providing exceptional service to our guests, ensuring their needs are met promptly and professionally.Key ResponsibilitiesProvide quality service to customers, responding to their requests promptly...
-
Food Service Team Member
1 month ago
Southampton, Southampton, United Kingdom Slim Chickens Full timeAbout UsSlim Chickens is a rapidly growing fast-casual restaurant chain with a strong reputation for serving high-quality chicken in the USA and UK. Our mission is to deliver exceptional guest experiences through our friendly Southern hospitality.We're looking for passionate, driven individuals to join our team as Team Members. As a crucial part of our...
-
Accommodation Team Member
24 hours ago
Southampton, Southampton, United Kingdom AccorHotel Full timeJob Overview: Accommodation Team MemberWe are looking for an Accommodation Team Member to join our team at AccorHotel. As a key member of our accommodation team, you will be responsible for ensuring that our guests have a comfortable and enjoyable stay. You will work closely with our housekeeping team to maintain high standards of cleanliness and provide...
-
Team Member
7 months ago
Southampton, United Kingdom Atlas Hotels Full time**Hours**: 40** hours across 5 days per week** **Salary**:£10.71 per hour** **Atlas Hotels** is hiring a **Team Member** right now at the **Holiday Inn Express - Southampton** Whilst previous experience of working in hotels would be useful, it’s not essential. If you join our friendly, enthusiastic and guest focused teams we can teach you all you need...
-
Guest Services Coordinator
23 hours ago
Southampton, Southampton, United Kingdom Leonardo Hotels UK & Ireland | Formerly Jurys Inn Full timeHotel Receptionist WantedWe are looking for an experienced and friendly Hotel Receptionist to join our team at Leonardo Royal Hotel Southampton Grand Harbour.Job OverviewThis is an excellent opportunity for a motivated and customer-focused individual to provide exceptional service to our guests, ensuring a memorable stay at our hotel.Responsibilities:Manage...
-
Bar Team Member
7 months ago
Southampton, United Kingdom Harper's Steakhouse Southampton Full time"Just a few moments’ walk from the magnificent Swanwick Marina on the banks of the Hamble, the Navigator is a convenient base to explore all the local attractions around Southampton, Portsmouth, the Isle of Wight and the Solent, as well as the local waterside villages of the Hamble. The Navigator is a relaxed pub and dining room and has a function room and...
-
FOH Team Member
2 months ago
Southampton, United Kingdom Carluccio's Full timeJoin the Heart of Hospitality as a Front of House Team Member at Carluccio’s!About Us: At Carluccio’s, we don’t just serve food—we create memorable experiences with our authentic Italian cuisine and welcoming atmosphere. Our success is built on the passion and dedication of our team, and we’re looking for a vibrant Front of House Team Member to...
-
Production Team Member
1 day ago
Southampton, United Kingdom Accorhotel Full timePosition Overview This is an exciting position because you will be based at the Reception but also involved in the Food & Beverage department. This is a zero hours part time contract. Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information. Attend to all incoming calls in a...
-
Nights Guest Service Assistant
6 months ago
Southampton, United Kingdom Holiday Inn Express Southampton M27 Full timeResponsibilities: - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service and ensure guest satisfaction - Assist guests with check-in and check-out processes - Handle guest inquiries and resolve any issues or complaints promptly - Maintain knowledge of hotel services, amenities, and local attractions to...
-
Guest Service Assistant
6 months ago
Southampton, United Kingdom Holiday Inn Express Southampton M27 Full timeResponsibilities: - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service and ensure guest satisfaction - Assist guests with check-in and check-out processes - Handle guest inquiries and resolve any issues or complaints promptly - Maintain knowledge of hotel services, amenities, and local attractions to...
-
Nights Team Member
6 months ago
Southampton, United Kingdom Atlas Hotels Full time**Hours**: 32 hours across 4 days per week** **Salary**:£11.26 per hour** **Atlas Hotels** is hiring a **Nights Team Member** right now at the **Holiday Inn Express Southampton.** Whilst previous experience of working in hotels would be useful, it’s not essential. If you join our friendly, enthusiastic and guest focused teams we can teach you all you...
-
Food Service Team Member
2 days ago
Southampton, Southampton, United Kingdom AccorHotel Full timeJob DescriptionWe are seeking a highly skilled Culinary Team Professional to join our team at AccorHotel's Southampton location.Key Responsibilities:To prepare, cook, and present high-quality dishes, including meat, fish, and vegetables, in accordance with implemented specifications.To ensure timely delivery of dishes that delight our guests with incredible...
-
Production Team Member
1 week ago
Southampton, United Kingdom AccorHotel Full timePosition OverviewThis is an exciting position because you will be based at the Reception but also involved in the Food & Beverage department. This is a zero hours part time contract.Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information. Attend to all incoming calls in a...