Support Executive

5 months ago

North London, United Kingdom Add Property Full time

**Job Title: Support Executive**:

- **Department: Property Management**:

- **Location: North London**:

- **Hours of Work: Monday-Friday 9am-5.30pm**:

- **Salary: Up to £29k**

**Company**: Join a market-leading Property Management company, renowned for excellence and forward-thinking ways of integrating tech and Property Management to create a seamless experience for clients and customers. This exciting opportunity offers an unmatched route of career progression and a great family-feel working environment.

**Role Overview**: The primary duty of the Support Executive will involve overseeing the daily customer service operations related to the properties under our management. This involves ensuring that a top-notch level of service is delivered in line with the stipulations of management contracts, leases, service level agreements, or any other applicable criteria.

**Responsibilities**:

- Support the ongoing customer service routines associated with the portfolio, aiming to ensure support tickets, customer queries, contract, risk management tasks are completed in an efficient and timely manner.
- Support the developments contract management routines, utilising systems to ensure the appropriate contracts are tendered, implemented and any arising actions recorded.
- Supporting the developments risk management routine, utilising systems to ensure the appropriate actions are uploaded in a timely manner and closed out to a full resolution.
- Dealing with financial queries from customers and / or contractor
- Ensuring customers are promptly responded to in an informative, empathetic and diligent manner.

**Requirements**:

- Prior Property Management experience.
- Prior Customer Service experience.
- Confident and polite telephone manner.
- Prior experience of risk management.
- Ability to work in a fast-paced environment.

**Benefits**:

- 23 days Annual Leave + Bank Holidays
- Health Cashback Scheme
- Group Life Insurance
- Access to Well-being Apps
- Shared Audible & Kindle Library
- Annual Salary Reviews
- Career Progression Training
- Length of Service Annual Leave
- Gym & Retail Discounts
- Free Counselling & Advice Service
- Health Support

**Application**: If you possess the required qualifications and experience, seize the chance to join a growing SME committed to employee satisfaction and dedicated to supporting your career aspirations. Your multi-skilled expertise will play a pivotal role in maintaining our reputation for excellence.

**Salary**: Up to £29,000.00 per year

Work Location: In person

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