Front Desk Associate

7 months ago

Bournemouth, United Kingdom Marriott International, Inc Full time

**Job Number** 24072014

**Job Category** Rooms & Guest Services Operations

**Location** Bournemouth Highcliff Marriott Hotel, 105 St. Michael's Road, Bournemouth, England, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

We welcome you to join our global and diverse family. Your positive energy and people-pleasing mindset are an important part of why our guests continue to choose us for their event needs. Every day presents a new opportunity to interact with people from all over the world, giving you new inspiration and perspective.

Edging the beachfront, The Bournemouth Highcliff Marriott Hotel has recently undergone a full refurbishment and is a refreshing retreat along England’s beautiful coast.

**Rewards for work, benefits for your lifestyle**

Marriott are committed to a better Work Life Balance and overall Wellbeing at Work. You will be supported in and out of the workplace through:

- World class Learning and Development Courses and Apprenticeships
- TaskForce Opportunities
- Incentives
- Recognition Scheme
- Employee Wellbeing programme
- Discounts on hotel rooms, gift shop items, food and beverage
- Associate Benefits Website
- Meals on duty, free car parking and use of fitness suite

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The

  • Front Desk Associate

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Harbour Hotel Christchurch Full time

    At Harbour Hotels, we are seeking a highly skilled and experienced Front Desk Associate to join our team at Harbour Hotel Christchurch.About UsWe are a collection of prestigious hotels nestled in beautiful locations across the South. Our luxury portfolio spans coastal, country, and city properties with exciting restaurant concepts and our unique HarSPA...

  • Front Desk Manager

    2 weeks ago

    Bournemouth, United Kingdom Tru Talent Full time

    We are excited to offer an opportunity for an experienced Front Desk Manager to join our team at Tru Talent. As a Front Desk Manager, you will be responsible for managing the front desk at our client's Solicitors' office in Bournemouth.About the Role:This is a fantastic opportunity to work in a dynamic and friendly office environment, delivering high-quality...

  • Front Desk Associate

    7 months ago

    Bournemouth, United Kingdom Marriott International, Inc Full time

    **Job Number** 23211970 **Job Category** Rooms & Guest Services Operations **Location** Bournemouth Highcliff Marriott Hotel, 105 St. Michael's Road, Bournemouth, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Edging the beachfront, The Bournemouth Highcliff...

  • Front Desk Hospitality Specialist

    3 weeks ago

    Bournemouth, Bournemouth, United Kingdom Marriott International Full time

    Job Title: Front Desk Hospitality SpecialistAbout the Job:We are seeking a skilled Front Desk Hospitality Specialist to join our dynamic Front Office Team. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Process all guest arrivals by...

  • Front Desk Team Lead

    3 weeks ago

    Bournemouth, Bournemouth, United Kingdom Daish's Holidays Full time

    Front Desk Team LeadWe're seeking a motivated individual to join our team as Front Desk Team Lead, with a competitive salary of up to £29,235 per annum and opportunities for growth.Shifts are available between 7:00-15:00, 15:00-23:00, or 9:00-17:00, with occasional mid-shifts. You may be required to work evenings, weekends, and bank holidays.We prioritize...

  • Front Desk Representative | Global Hotel Chain

    4 weeks ago

    Bournemouth, Bournemouth, United Kingdom Marriott International Full time

    Job Title: Front Desk RepresentativeLocation: WorldwideJob Type: Full-timeDescriptionWe are seeking a highly skilled Front Desk Representative to join our team at Marriott International. As a key member of our Front Desk team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.Duties and...

  • Administrative Assistant

    1 month ago

    Bournemouth, Bournemouth, United Kingdom Craigs Investment Partners Limited Full time

    We are seeking an experienced and professional Administrative Assistant to join our team in Christchurch. As the front desk representative, you will be responsible for creating a positive first impression for clients and visitors.About the RoleThis is a permanent position working 37 hours per week, Monday to Friday (hours may be negotiable for the right...

  • Help Desk Operations Associate

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Hays Careers Full time

    About the Role:We are seeking an experienced Help Desk Operations Associate to join our team at Hays Careers. As a Help Desk Operations Associate, you will be responsible for providing technical support to clients and resolving technical issues in a timely and professional manner.Key Responsibilities:Providing technical support to clients via phone, email,...

  • Front Office Associate

    7 months ago

    Bournemouth, United Kingdom Marriott International, Inc Full time

    **Job Number** 23149908 **Job Category** Rooms & Guest Services Operations **Location** Bournemouth Highcliff Marriott Hotel, 105 St. Michael's Road, Bournemouth, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Edging the beachfront, The Bournemouth Highcliff...

  • Front Desk Supervisor

    7 months ago

    Bournemouth, United Kingdom Marriott International, Inc Full time

    **Job Number** 23220949 **Job Category** Rooms & Guest Services Operations **Location** Bournemouth Highcliff Marriott Hotel, 105 St. Michael's Road, Bournemouth, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Edging the beachfront, The Bournemouth Highcliff...

  • Hospitality Manager

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Bournemouth Highcliff Marriott Hotel Full time

    We are seeking a skilled Hospitality Manager to lead our Front Office team at the Bournemouth Highcliff Marriott Hotel. As a key member of our management team, you will be responsible for delivering exceptional guest experiences and driving hotel revenue growth.Marriott Hotels is committed to elevating the art of hospitality by innovating at every...

  • Front Desk Supervisor

    7 months ago

    Bournemouth, United Kingdom Marriott International, Inc Full time

    **Job Number** 24072006 **Job Category** Rooms & Guest Services Operations **Location** Bournemouth Highcliff Marriott Hotel, 105 St. Michael's Road, Bournemouth, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** We welcome you to join our global and diverse...

  • Front Office/Guest Experience Expert

    4 weeks ago

    Bournemouth, United Kingdom Bournemouth Highcliff Marriott Hotel Full time

    Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience...

  • Night Associate/Guest Experience Expert

    1 month ago

    Bournemouth, United Kingdom Bournemouth Highcliff Marriott Hotel Full time

    Night Associate/Guest Experience Expert Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality.Always."by delivering thoughtful, heartfelt, forward-thinking service...

  • Night Associate/Guest Experience Expert

    1 month ago

    Bournemouth, United Kingdom Bournemouth Highcliff Marriott Hotel Full time

    Night Associate/Guest Experience Expert Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality.Always."by delivering thoughtful, heartfelt, forward-thinking service...

  • Hospitality Operations Coordinator

    3 weeks ago

    Bournemouth, Bournemouth, United Kingdom Marriott International Full time

    Job Summary:The Front Desk Operations Coordinator plays a vital role in ensuring seamless front desk operations and delivering exceptional guest experiences. Key responsibilities include:Managing guest check-ins and check-outs, handling payments and processing transactions accurately.Collaborating with colleagues to maintain high standards of quality and...

  • Part Time Front Desk Assistant

    3 days ago

    Bournemouth, Bournemouth, United Kingdom Daish's Holidays Full time

    We are seeking a motivated and friendly Receptionist to join our team at Daish's Holidays. This part-time role offers a competitive salary of up to £11.69 per hour, making it an attractive opportunity for those looking for flexible work arrangements.The successful candidate will be responsible for providing exceptional customer service, handling front of...

  • Night Associate/Guest Experience Expert

    3 weeks ago

    Bournemouth, United Kingdom Bournemouth Highcliff Marriott Hotel Full time

    Night Associate/Guest Experience ExpertMarriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service...

  • Night Associate/Guest Experience Expert

    1 month ago

    Bournemouth, United Kingdom Bournemouth Highcliff Marriott Hotel Full time

    Night Associate/Guest Experience ExpertMarriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service...

  • Front of House Staff

    7 months ago

    Bournemouth, United Kingdom Palm lounge Full time

    Overview: Palm lounge located in the heart of Bournemouth is a new restaurant/cafe serving a modern Middle Eastern cuisine as well as hot and cold beverages We are looking for full-time and part-time crew members who are positive and enthusiastic, seeking to be a part of an energetic team in a vibrant workspace. Applicants must have a flexible schedule and...