Hospitality Manager

3 days ago


Bournemouth, Bournemouth, United Kingdom Bournemouth Highcliff Marriott Hotel Full time

We are seeking a skilled Hospitality Manager to lead our Front Office team at the Bournemouth Highcliff Marriott Hotel. As a key member of our management team, you will be responsible for delivering exceptional guest experiences and driving hotel revenue growth.

Marriott Hotels is committed to elevating the art of hospitality by innovating at every opportunity while maintaining the comfort of the familiar. Our hosts strive to provide thoughtful, heartfelt, forward-thinking service that upholds and builds upon our promise of "Wonderful Hospitality. Always."

The ideal candidate will have previous experience in a similar role and possess excellent communication and leadership skills. You will work closely with our front desk team to ensure seamless check-in and check-out processes, manage room inventory, and optimize revenue opportunities.

Key Responsibilities:

  • Lead the Front Office team to deliver exceptional guest experiences
  • Manage room inventory and optimize revenue opportunities
  • Collaborate with colleagues to resolve guest complaints and concerns
  • Monitor and improve front desk operations to ensure efficiency and quality

Requirements:

  • Previous experience in a similar role
  • Excellent communication and leadership skills
  • Able to work effectively under pressure
  • Detailed knowledge of hotel operations and revenue management

Benefits:

  • Competitive salary: £40,000 - £45,000 per annum
  • Ongoing training and development opportunities
  • Benefits package including pension scheme and free meals on duty

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