Customer Engagement Lead
4 months ago
Location:
- Guildford, Surrey- Salary:
- £45,000 - £55,000- Type:
- Permanent- Sector:
- Sales & Customer Service**Customer Engagement and Training Lead - Guildford/Remote**
**£45,000 - £55,000**
Working for an exciting, passion lead and food focused global SaaS, reporting to the Customer Success Manager, the **Customer Engagement and Training Lead** is focused on ensuring customers maximise the benefits they get from their use of the full range of products. The company is committed to ensuring customers’ expectations are exceeded rather than just met.
**Company Benefits**
- Company shares
- Remote working with option to work in Guildford office
- Pension
- Company performance annual bonus
**Key Responsibilities**
- Create a positive experience for customers
- Find ways to engage with customers post-project, encouraging the use of new functionality and helping them expand their use of company products to maximise their investment
- Maintain and expand the current customer service reviews working with the broader Customer Success team to incorporate customers from other parts of the organisation
- Understanding customer behavior and using this information to increase the usage of products
- Manage knowledge distribution to Customers ensuring they are made aware of new releases, knowledge articles, training videos and How To articles
- Build and maintain the customer documentation portal, being the main author of all materials held there
- Work with the Project team to onboard new customers from Project to Support upon project completion
- Take ownership of the Recipe & Specifications training offering, including giving training, onsite or remotely, but also investigate the implementation of on-line training courses
- Ensure trial accounts are set-up and training and communication is constant throughout the two-week trial
- To be commercially aware and work with current customers to turn requests into fully specified requirements that can feed into a Sales Opportunity
**Experience and Skills Requirements**
- Ability to communicate effectively with clients
- Proficiency in Microsoft suite
- Ability to quickly solve problems
- A positive upbeat attitude
- Ability to juggle multiple tasks and responsibilities at once
- Great organizational skills
- Experience and/or qualifications in Food Technology
- Experience in authoring and maintaining training content and user guides
- Experience in giving professional training courses to external customers
- A professional manner when dealing with all customer communications but especially when giving formal training.
- Promote a positive mind-set towards company products and the organisation in all aspects of their role
Job Number: VR/06237
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Like this page?
Share it with others:
**EMAIL TO A FRIEND**
CV* (2MB file limit)
Would you like to discuss this job further?
Speak to our recruitment advisors:
**01483 414719
-
Customer Engagement Agent
4 months ago
Guildford, United Kingdom Foresight Sports Europe Full timeForesight Sports Europe is the exclusive distributor and support centre for the golf industry’s leading trade and consumer technologies across the UK, Europe, Middle East, and Africa. Our Foresight Sports products range from the GC3, GCQuad and GCHawk Launch Monitors through to full immersion indoor golf simulators, coaching and fitting studios, and...
-
Customer Engagement Specialist
1 month ago
Guildford, Surrey, United Kingdom Amplifon Full timeCustomer Engagement Specialist Role Overview We are seeking a dedicated Customer Engagement Specialist to enhance our customer interactions and support our audiologists in delivering exceptional service. Key Responsibilities Efficiently manage appointment scheduling to ensure a balanced mix of sales and service engagements for both new and...
-
Customer Engagement Specialist
1 month ago
Guildford, Surrey, United Kingdom Amplifon Full timeCustomer Engagement Specialist Role Overview We are seeking a dedicated Customer Engagement Specialist to enhance our service delivery and customer satisfaction. In this role, you will be responsible for managing customer interactions, scheduling appointments, and providing exceptional service to all clients. Key Responsibilities Efficiently...
-
Learning and Engagement Business Partner
3 weeks ago
Guildford, Surrey, United Kingdom JGA Recruitment Group Full timeJob DescriptionJob Title: Learning and Engagement Business PartnerSalary: £55,000 - £65,000Location: Greater LondonHybrid: 2 days per week in office and 3 days WFHJGA Recruitment Group is partnering with a leading food and beverage retail business to find an employee-focused and culture-driven Learning and Engagement Business Partner to contribute to the...
-
Learning and Engagement Business Partner
3 weeks ago
Guildford, Surrey, United Kingdom JGA Recruitment Group Full timeJob DescriptionJob Title: Learning and Engagement Business PartnerSalary: £55,000 - £65,000Location: Greater LondonHybrid: 2 days per week in office and 3 days WFHJGA Recruitment Group is partnering with a leading food and beverage retail business to find an employee-focused and culture-driven Learning and Engagement Business Partner to contribute to the...
-
Employee Engagement Specialist
2 weeks ago
Guildford, Surrey, United Kingdom James Gray Associates Full timeEmployee Engagement PartnerWe are seeking an experienced Employee Engagement Partner to join our team at James Gray Associates. As an Employee Engagement Partner, you will play a key role in driving employee engagement and experience initiatives across the organization.Key ResponsibilitiesManage and analyze employee experience surveys to inform business...
-
Employee Engagement Specialist
2 weeks ago
Guildford, Surrey, United Kingdom James Gray Associates Full timeEmployee Engagement PartnerWe are seeking an experienced Employee Engagement Partner to join our team at James Gray Associates. As an Employee Engagement Partner, you will play a key role in driving employee engagement and experience initiatives across the organization.Key ResponsibilitiesManage and analyze employee experience surveys to inform business...
-
Employee Engagement Specialist
3 days ago
Guildford, Surrey, United Kingdom James Gray Associates Full timeJob Title: Employee Engagement PartnerJames Gray Associates is seeking an experienced Employee Engagement Partner to join our team. As an Employee Engagement Partner, you will play a key role in driving employee engagement and experience across the organization.Key Responsibilities:Manage and analyze employee experience surveys to inform business...
-
Employee Engagement Specialist
3 days ago
Guildford, Surrey, United Kingdom James Gray Associates Full timeJob Title: Employee Engagement PartnerJames Gray Associates is seeking an experienced Employee Engagement Partner to join our team. As an Employee Engagement Partner, you will play a key role in driving employee engagement and experience across the organization.Key Responsibilities:Manage and analyze employee experience surveys to inform business...
-
Employee Engagement Specialist
2 weeks ago
Guildford, United Kingdom JGA Recruitment Full timeEmployee Engagement Opportunity **Job Title:** Employee Engagement Specialist **Job Summary:** We are seeking an experienced Employee Engagement Specialist to join our team at JGA Recruitment. As an Employee Engagement Specialist, you will be responsible for managing employee experience surveys, partnering with customer experience teams, and participating...
-
Employee Engagement Specialist
2 weeks ago
Guildford, United Kingdom JGA Recruitment Full timeEmployee Engagement Opportunity **Job Title:** Employee Engagement Specialist **Job Summary:** We are seeking an experienced Employee Engagement Specialist to join our team at JGA Recruitment. As an Employee Engagement Specialist, you will be responsible for managing employee experience surveys, partnering with customer experience teams, and participating...
-
Employee Engagement Specialist
1 week ago
Guildford, Surrey, United Kingdom James Gray Associates Full timeEmployee Engagement PartnerWe are seeking an experienced Employee Engagement Partner to join our team at James Gray Associates. As an Employee Engagement Partner, you will play a key role in driving employee engagement and experience across our client base.Key ResponsibilitiesManage and deliver employee experience surveys to inform business decisionsPartner...
-
Employee Engagement Specialist
1 week ago
Guildford, Surrey, United Kingdom James Gray Associates Full timeEmployee Engagement PartnerWe are seeking an experienced Employee Engagement Partner to join our team at James Gray Associates. As an Employee Engagement Partner, you will play a key role in driving employee engagement and experience across our client base.Key ResponsibilitiesManage and deliver employee experience surveys to inform business decisionsPartner...
-
Employee Engagement Specialist
4 days ago
Guildford, Surrey, United Kingdom James Gray Associates Full timeJob Title: Employee Engagement Partner Job Summary: We are seeking an experienced Employee Engagement Partner to join our team at James Gray Associates. The successful candidate will have a proven track record of delivering employee engagement strategies and initiatives that drive business results. Key Responsibilities: * Develop and implement employee...
-
Employee Engagement Specialist
3 days ago
Guildford, Surrey, United Kingdom James Gray Associates Full timeJob Title: Employee Engagement Partner Job Summary: We are seeking an experienced Employee Engagement Partner to join our team at James Gray Associates. The successful candidate will have a proven track record of delivering employee engagement strategies and initiatives that drive business results. Key Responsibilities: * Develop and implement employee...
-
Employee Engagement Specialist
2 weeks ago
Guildford, United Kingdom JGA Recruitment Full timeEmployee Engagement PartnerJob Title: Employee Engagement PartnerSalary: £56-62,000paLocation: Surrey (two days per week in office)JGA Recruitment Group Ltd is partnering with a well-known food retail company to find an Employee Engagement Partner.The successful candidate will have extensive experience in employee engagement, with knowledge of delivering...
-
Employee Engagement Specialist
2 weeks ago
Guildford, United Kingdom JGA Recruitment Full timeEmployee Engagement PartnerJob Title: Employee Engagement PartnerSalary: £56-62,000paLocation: Surrey (two days per week in office)JGA Recruitment Group Ltd is partnering with a well-known food retail company to find an Employee Engagement Partner.The successful candidate will have extensive experience in employee engagement, with knowledge of delivering...
-
Employee Engagement Business Partner
2 weeks ago
Guildford, United Kingdom JGA Recruitment Full timeEmployee Engagement Business Partner **Job Summary** We are seeking an experienced Employee Engagement Business Partner to join our team at JGA Recruitment. As a key member of our People & Culture department, you will play a critical role in developing and implementing employee engagement strategies that drive business results. **Key Responsibilities** *...
-
Employee Engagement Business Partner
2 weeks ago
Guildford, United Kingdom JGA Recruitment Full timeEmployee Engagement Business Partner **Job Summary** We are seeking an experienced Employee Engagement Business Partner to join our team at JGA Recruitment. As a key member of our People & Culture department, you will play a critical role in developing and implementing employee engagement strategies that drive business results. **Key Responsibilities** *...
-
Employee Engagement Business Partner
2 weeks ago
Guildford, Surrey, United Kingdom James Gray Associates Full timeEmployee Engagement Business Partner =========================== We are seeking an experienced Employee Engagement Business Partner to join our team at James Gray Associates. As a key member of our People & Culture department, you will play a critical role in driving employee engagement and organizational capability across our client base. **Key...
