Office Administrator
7 months ago
**JOB TITLE**:Office Administrator
**RESPONSIBLE TO**:Office Manager
**HOURS**:Full-time Mon-Fri 0800-1700 - 42.5 hour week
£25,483.00 per annum.
**SUMMARY OF THE ROLE**:
Customer Services
Working as part of a team to provide consistent, effective, and efficient office-based administration support.
With training provided, you will provide general administrative support for the branch carrying out tasks and having involvement in placing orders with suppliers, raising purchase orders, taking payments, posting invoices and delivery notes, inputting data onto company systems, communicating with customers and provide general administrative support for the branch.
This would be a part pricing/part customer service administration role.
**SPECIFIC RESPONSIBILITES**
**Tier 2 competencies**
**2** Processing customer payments by cash / card for sales or other company departments.
**3** Placing orders with suppliers for customers and colleagues.
**4** Communicating delivery times and order status changes with customers in a timely manner.
**5** Raising non-conformance issues with suppliers and arranging replacements.
**6** Proficient use of company and supplier quoting, ordering and administrative systems.
**7** Checking order confirmations with suppliers.
**8** Raising purchase orders, posting invoices, checking order confirmations, posting delivery notes and any other administrative duties appropriate to the role as required.
**9** Co-ordinate tasks and assess priorities to manage conflicting needs across the business.
**10** Promote the company in a positive manner at all times with a friendly, positive, customer focused attitude.
**Tier 3 competencies**
**1** Have a working knowledge of regulatory requirements within the fenestration industry.
**2** Have a working knowledge of all administration based roles to be able to provide cover as and when needed.
**KEY SKILLS**
- Excellent communication and customer service skills.
- Working knowledge of IT systems including Microsoft Outlook and Word.
- Manages time effectively so as to accomplish tasks efficiently.
- Attention to detail and ability to multi-task.
- Remains focused, productive and maintains quality of work during busy periods.
- Be a confident communicator displaying a friendly, positive attitude at all times.
No job description can cover every issue which may arise within the post and at times the post-holder is expected to carry out other duties.
**Our Mission.**
- **To be the first choice regional supplier for fenestration to a broad range of customers who value our durable reputation for providing honest advice and value for money. We’re always on hand to provide the best product and service, whether that’s for a single unit of glass or a major development.**_
**Salary**: £25,483.43 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Barnstaple: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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