Customer Service Assistant

3 weeks ago


Redruth, United Kingdom Mitchell & Webber Ltd Full time

**Customer Service Representative**

**Overview**:
Join our team as a Customer Service Representative and play a vital role in providing exceptional service to our diverse customer base. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.

**Duties**:

- Perform data entry tasks accurately to update customer information and records.
- Utilize excellent communication skills to assist customers
- Demonstrate strong phone etiquette while interacting with customers.
- Identify opportunities for upselling products or services to enhance the customer experience.
- Analyze customer needs and provide appropriate solutions to meet their requirements.
- Collaborate with team members to ensure seamless customer service delivery.
- Handle multilingual customer interactions effectively.

**Qualifications**:

- Proficiency in English
- Strong communication skills to effectively interact with customers.
- Ability to perform data entry tasks accurately and efficiently.
- Prior experience in a customer service role is a plus.
- Familiarity with upselling techniques is advantageous.
- Excellent phone etiquette and interpersonal skills.
- Ability to analyze customer inquiries and provide suitable solutions.

**Benefits**:

- Competitive salary package
- Opportunities for career growth and development
- Comprehensive training provided
- Supportive work environment
- Paid time off including holidays

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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