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Part Time Customer Service Advisor

4 months ago

Redruth, United Kingdom Rehasense Uk Full time

**Part Time Customer Service Advisor**

20 Hours Per Week, Monday to Friday 10am - 2pm

£10 per hour (Annual £10,400)

80 Hours Pro rata Annual leave plus bank holidays

As part of our continued growth, this is an exciting opportunity to join the Rehasense UK team.

The role requires professionalism, initiative, multi-tasking and excellent verbal and written communication skills. Equally important are enthusiasm, a friendly manner and the ability to work as part of a team.

Reporting directly to the Customer Service and Sales Support Supervisor, duties will involve:

- Providing excellent customer service to our Customers and Rehasense Business Development Managers via telephone
- Invoicing and entering of orders via the online system
- Booking courier collections and deliveries
- Monitoring deliveries to ensure they have been fulfilled on time
- Raising delivery concerns with the courier service and Supervisor
- Setting up new customer trade accounts
- Updating the client management system
- Processing warranty and return claims
- General administration that supports daily activities and duties

**Skills and Experience Required**
- Excellent communication skills
- High attention to detail and accuracy
- Ability to prioritise and use initiative
- Flexibility and ability to multitask
- Previous telephone-based customer service experience would be beneficial
- Competent IT skills with Microsoft 365 programmes and ability to learn new systems
- Knowledge of QuickBooks is preferable but not essential as full training will be given

**About Rehasense UK**

Rehasense is a global healthcare company. We offer a comprehensive portfolio of mobility and care solutions that reflect our passion for innovation. We aim to enhance our customers levels of freedom and independence so they can fully enjoy their day to day lives whether it be with family, socialising with friends or at work. Our strength lies in our interdisciplinary team, which pursues a common goal: the development of high-quality products that offer our customers a solution for limited mobility and more independence in everyday life.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £10.00 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Redruth, TR16 4DE: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: REH001