Customer Service Representative

5 days ago

Redruth, United Kingdom Cornwall Gold Full time

**Job Title**:Cornwall Gold Customer Service Specialist

**About Us**

Cornwall Gold is a part of FS Group, a multi-award-winning, family business where, for more than 35 years, we’ve helped locals and visitors celebrate special moments with jewellery and beautiful food. We’ve grown to create four brands, Jersey Pearl, Isle of Wight Pearl, Cornwall Gold and Tenerife Perla. We’re looking for someone to join our team working with customers to help us deliver the best service that they’ve ever received whilst maximising sales.

The role is a part of our jewellery sales team in the flagship Cornwall Gold showroom. Working with a mix of experienced and new team members you’ll be responsible for making our customers feel welcome whilst helping them find their perfect piece of jewellery to treasure.

With an established induction and training programme we do all we can to encourage new starters to learn from our wonderful team. New team members will have the opportunity to take on all sorts of additional responsibilities in a variety of areas such as Visual Merchandising, Pearl Stringing or Stock Management - this is a customer service role like no other.

Here’s more information about the day to day responsibilities, the kind of person we’re looking for and some quotes on what it’s like to be a part of Cornwall Gold.

**Responsibilities**
- First and foremost, you will be working with our customers to ensure that they love their time at Cornwall Gold and go home with jewellery that they will cherish forever.
- Delivering the world’s best customer service whilst maximising sales.
- Maintain and explain excellent product knowledge.
- Participate in all training opportunities provided and contribute positively to team sessions.
- Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
- Keeping our displays looking their best - making sure they’re clearly and beautifully merchandised and nice and clean at all times.
- Accurate and efficient use of our till.
- Keeping stock well organised.

**About you**
- You will love working with people and thrive on delivering brilliant customer service.
- Whether you’re well experienced in jewellery sales, you’re new to retail or this is your first role in a while - all you need is the passion to delight people and learn. We’re confident that our training and culture will help turn this drive into great customer service and sales results.

**What it’s like in our team**

Cornwall Gold is a part of the FS Group,a family run business that creates the perfect brands for people to treast themselves on holiday in Isle of Wight, Cornwall and Spain. FS Group’s family values are reflected in everything we do - from our jewellery quality, to the way we work with our customers and the people in our team. We work hard for each other in a supportive culture to ensure that we do a great job and have a lot of fun along the way.

Plus, there are great perks such as generous discounts on jewellery and the Cornish Pantry as well as Parent-Cloudto support working mums and dads.

Here are some quotes from our team.
- ‘FS Group is just a very happy place to be’
- ‘The place is lovely, and the staff are all happy in their work’
- ‘I love my job in the cafe, and I have learnt that customers come back to see me’
- ‘I have seen the company grow over 26 years for the better - we have moved on considerably, it’s been an absolute joy and a privilege to work here, it’s nice to work on the shop-floor and for the family’

**Job Types**: Part-time, Permanent

**Salary**: From £10.42 per hour

Expected hours: 12 per week

**Benefits**:

- Additional leave
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift
- Flexitime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Redruth, TR16 4HN: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

  • Customer Service Advisor

    4 weeks ago

    Redruth, United Kingdom Redruth mot centre ltd Full time

    Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and assisting them with their service needs. This is a full-time position with opportunities for growth and...

  • Customer Service Assistant

    3 weeks ago

    Redruth, United Kingdom Mitchell & Webber Ltd Full time

    **Customer Service Representative** **Overview**: Join our team as a Customer Service Representative and play a vital role in providing exceptional service to our diverse customer base. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. **Duties**: - Perform data...

  • School Customer Service Assistant

    2 weeks ago

    Redruth, Cornwall, United Kingdom Chartwells - Schools Full time

    School Customer Service Assistant - Redruth As a School Customer Service Assistant, your main role is to support the preparation of school meals while offering a friendly service to students and staff. This is a Monday to Friday position, specifically during term time, ensuring you can have a work-life balance.We appreciate your hard work and dedication,...

  • Customer Service

    2 weeks ago

    Redruth, Cornwall, United Kingdom South West Water Full time

    At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have...

  • Sales Representative

    4 weeks ago

    Redruth, United Kingdom The Cornish Food Box Company Full time

    We are looking for an outgoing charismatic person to become an ambassador for The Cornish Food Box Company. We are the premier retailer of Cornish food and drink, which we sell to consumers and businesses across the UK. You’ll be joining a friendly ethical team - and get to promote delicious food from the fields and farms of Cornwall. The successful...

  • Customer Service Advisor

    1 week ago

    Redruth, United Kingdom Rehasense Uk Full time

    **Customer Service Advisor** 35 hours per week - 8.30am - 16.00pm Monday to Friday 20 Days paid annual holiday plus bank holidays Hourly Rate/Salary: £11.50 per hour / £20,930 per year Location: Redruth, Cornwall TR16 4DE As part of our continued growth, this is an exciting opportunity to join the Rehasense UK team as a full time Customer Service...

  • Customer Service/driver

    3 weeks ago

    Redruth, United Kingdom JM Selection Full time

    **Customer Service/Driver** We are currently looking for a customer service assistant to join a busy and exciting team. Previous experience working front of house or in an automotive environment is preferred but not essential. Full drivers licence desired as role will also be required to deliver customer cars. Full training will be provided. The working...

  • Customer Service Agent

    4 weeks ago

    Redruth, United Kingdom FMG Repair Services Full time

    **Salary up to £24,000 per annum**, depending on skills and experience, with bonus and company benefits This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Redruth. As part of a team of specialist Customer Service Advisors you are...

  • Customer Service Advisor

    2 weeks ago

    Redruth, Cornwall, United Kingdom Rodda's Full time

    Are you warm, friendly and great with customers?Job location:Scorrier, near RedruthHours:8.30am Monday to Friday and Saturday mornings on a shared rota basisJob type: PermanentHere at Rodda's, our friendly Customer Service team look after and process the orders of customers in our heartland of Cornwall and Devon. This includes supporting a wide range of...

  • Customer Service Advisor

    2 weeks ago

    Redruth, Cornwall, United Kingdom Rehasense Uk Full time

    Customer Service Advisor35 hours per week - 8.30am pm Monday to Friday20 Days paid annual holiday plus bank holidaysHourly Rate/Salary: £11.50 per hour / £20,930 per yearLocation: Redruth, Cornwall TR16 4DEAs part of our continued growth, this is an exciting opportunity to join the Rehasense UK team as a full time Customer Service Advisor.We are looking...

  • Customer Service Assistant

    4 weeks ago

    Redruth, United Kingdom Johnsons South West Laundry Full time

    The main office has opened a vacancy for an enthusiastic and creative person to take on the role of Customer Service Advisor, for an immediate start. You will become an integral part of the business, helping to ensure smooth running of the daily operations. Hours of work - Monday to Friday 8am until 4pm - 37.5 hours per week (These hours may change due to...

  • Customer Service Administrator

    4 weeks ago

    Redruth, United Kingdom Smith and Reed Recruitment Full time

    We are looking for a confident and personable Customer Service/ Administrator to join a busy team in Truro, this role will working full time hours Monday - Friday 09.00-17.00 and will be working for at least a couple of months, possibly longer. The role is paying £11.00 per an hour and is due to start in the next couple of weeks. **Role** - Updating...

  • Customer Service/office Administrator

    1 week ago

    Redruth, United Kingdom Isell Ltd (Hydrospares) Full time

    **Customer Service and Office Administrator** We are seeking an experienced and highly organized, Customer Service/Office Administrator to join our team. This role entails a diverse mix of customer support and assisting the team with administrative tasks. At Hydrospares.co.uk we specialise in supplying spare parts, chemicals and accessories for hot tubs....

  • Customer Service Assistant L1

    1 week ago

    Redruth, United Kingdom Wilko Full time

    **Customer Service Assistant L1**: - Hourly Rate - ** 10.62** - Location - ** Redruth** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / 7.00-18.30 Monday Saturday** **9.30-16.30 Sunday** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and...

  • Customer Service Advisor

    4 weeks ago

    Redruth, United Kingdom Contract signs Ltd Full time

    Contract Sign Systems Ltd is a well-established ISO9001:2015 & 14001:2015 quality assured company based in Cornwall. We are currently recruiting for the vacancy of **Customer Service Advisor** to join the team. This is a full-time role, assisting in the administration of a busy office environment and supporting our design team and sales team. - Excellent...

  • Customer Service

    3 weeks ago

    Redruth, United Kingdom South West Water Full time

    At  South West Water  we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we...

  • Customer Service Administrator

    4 weeks ago

    Redruth, United Kingdom First Parking LLP Full time

    First Parking utilise cutting edge technology to provide highly innovative, effective and reliable parking management solutions to higher education sectors, NHS and Property Management companies and are looking to recruit a Customer Services Administrator to join the team. Full or part time, minimum 25 hours a week assisting in the administration of a busy...

  • Part Time Customer Service Advisor

    4 weeks ago

    Redruth, United Kingdom Rehasense Uk Full time

    **Part Time Customer Service Advisor** 20 Hours Per Week, Monday to Friday 10am - 2pm £10 per hour (Annual £10,400) 80 Hours Pro rata Annual leave plus bank holidays As part of our continued growth, this is an exciting opportunity to join the Rehasense UK team. The role requires professionalism, initiative, multi-tasking and excellent verbal and...

  • Part Time Customer Service Advisor

    1 week ago

    Redruth, United Kingdom Rehasense Uk Full time

    **Part Time Customer Service Advisor** £10.65 per hour. 80 Hours Pro rata Annual leave plus bank holidays. Will be expected to cover full time hours during staff annual leave. As part of our continued growth, this is an exciting opportunity to join the Rehasense UK team. The role requires professionalism, initiative, multi-tasking and excellent verbal...

  • Customer Service/telesales Team Member

    3 weeks ago

    Redruth, United Kingdom Rodda's Full time

    **Customer Service/Telesales Team Member** **Location: Scorrier, near Redruth** **Salary: £24,500 per annum starting salary, plus benefits** **Hours**:8.30am - 17.00pm, Monday to Friday, including occasional Saturdays on a rota basis. **Company** Rodda’s craft market leading clotted cream, as well as producing high quality bottled milk and butter....