Complaints Advisor

2 weeks ago


Coventry, United Kingdom Local Government & Social Care Ombudsman Full time

**Details**:
**Reference number**:

- 342080**Salary**:

- £25,398 - £28,024**Job grade**:

- Other**Contract type**:

- Permanent**Type of role**:

- Other**Working pattern**:

- Flexible working, Full-time, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- CoventryAbout the job

**Job summary**:
For 50 years we've been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We don't take sides; we make fair decisions after listening to both sides of the story and weighing up all the evidence.

**Job description**:

- To act as the first point of contact for complainants. To receive and process information on the telephone or in writing from members of the public who wish to make a complaint or have an enquiry about making a complaint and where appropriate, recording sufficient information to progress a complaint to the assessment stage.**Person specification**:
**Benefits**:
Please note this is not a Civil Service post and you will not be a Civil Servant. The Local Government & Social Care Ombudsman's sponsor department within Local Government is the Department of Levelling up, Housing and Communities but its status is an independent, statutory body.
- Learning and development tailored to your role
- An environment with flexible working options including flexi-time and hybrid working between home and office
- A culture encourage inclusion and diversity
- A local Government Pension
- 23 days holiday (rising by 3 days with 5 years service), plus Bank holidays and 3 days inset during the Christmas holiday period

Things you need to know

**Selection process details**:
If successful, interviews will be held in our Coventry office on Wednesday 10 April 2024.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

- Please note this Post is NOT regulated by the Civil Service Commission.-
- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
-
Recruitment team

**Further information**:
**Follow link to apply**:


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