See more Collapse

Complaint Adviser

1 month ago

Coventry, United Kingdom We Manage Jobs(WMJobs) Full time

Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. This challenging and rewarding role will put you at the forefront of our organisation and you will be the first point of contact for our customers looking to bring their complaint to us.
You will manage customer’s expectations by building an in-depth knowledge of the LGSCO’s role and that of local public services and adult social care providers.
Your experience of processing information, on the telephone, electronically or in writing is key to helping the organisation succeed.
We particularly encourage applications from the Black and Minority Ethnic communities who are currently under-represented within our organisation.
Please note that candidates who have applied to the LGSCO for the post of Complaints Advisor within the past six months will not be considered.
#

We have other current jobs related to this field that you can find below

  • Complaints Officer

    1 week ago

    Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Job summary Are you looking to try a new role and a new challenge? Why not consider joining the Patient Experience Team as a Complaints Officer. To work within our integrated Quality Department to ensure complaints and enquiries are investigated and responded to within national and locally set timescales. To support senior members of staff and all...

  • Complaints Officer

    3 weeks ago

    Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Job summary Are you looking to try a new role and a new challenge? Why not consider joining the Patient Experience Team as a Complaints Officer. To work within our integrated Quality Department to ensure complaints and enquiries are investigated and responded to within national and locally set timescales. To support senior members of staff and all...

  • Complaints Officer

    3 weeks ago

    Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Are you looking to try a new role and a new challenge? Why not consider joining the Patient Experience Team as a Complaints Officer. To work within our integrated Quality Department to ensure complaints and enquiries are investigated and responded to within national and locally set timescales. To support senior members of staff and all wards and...

  • Complaints Officer

    6 days ago

    Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Are you looking to try a new role and a new challenge? Why not consider joining the Patient Experience Team as a Complaints Officer. To work within our integrated Quality Department to ensure complaints and enquiries are investigated and responded to within national and locally set timescales. To support senior members of staff and all wards and...

  • Complaints Officer

    3 weeks ago

    Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Are you looking to try a new role and a new challenge? Why not consider joining the Patient Experience Team as a Complaints Officer. To work within our integrated Quality Department to ensure complaints and enquiries are investigated and responded to within national and locally set timescales. To support senior members of staff and all wards and...

  • Pals and Complaints Coordinator

    2 months ago

    Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full time

    This will involve immediate action to raise issues with frontline staff delivering the service. To provide support and expert knowledge to Investigation Officers throughout formal complaint investigation process. To provide expert advice and support concerning the statutory NHS Complaints Regulations to staff and to complainants. Where necessary advise and...

  • Pals and Complaints Officer

    2 months ago

    Coventry, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

    To assist in the provision of an accessible and responsive Complaints, Compliments and PALs Service for patients, carers and members of the public on behalf of the Trust. To act as the first point of contact for the public providing a front line complaint and information service. To provide an efficient, prompt and approachable support service to...

  • Pals & Complaints Officer - Band 4

    2 months ago

    Coventry, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

    Enthusiastic, compassionate, hardworking does this describe you? We are looking for a dynamic individual to join our team and support us with advising, patients, families and carers to get the best outcomes for them. The successful applicant will have excellent listening and communication skills and experience of working in a NHS PALS & Complaints or...

  • Executive Resolution Adviser

    3 weeks ago

    Coventry, United Kingdom SHELL ENERGY RETAIL LIMITED Full time

    **Job Title**: Executive Resolution Adviser (Energy) **Team**: Customer Resolution **Office**: Coventry **Hours**: Permanent, Full time, Monday to Friday, 37.5 hours per week **Our Journey**: At Shell Energy, we believe that home energy matters. It’s more than what boils the kettle or keeps the radiators warm. It empowers us to make better decisions...

  • Customer Call Adviser

    3 weeks ago

    Coventry, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! The Financial Ombudsman Service is free and easy to use independent organisation that plays a vital role in UK financial services. Every year we help resolve thousands of disputes between consumers or small businesses...

  • Customer Call Adviser

    2 weeks ago

    Coventry, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! The Financial Ombudsman Service is a free and easy to use independent organisation that plays a vital role in UK Financial Services. Every year we help resolve thousands of disputes between consumers or small businesses...

  • Customer Call Adviser

    1 week ago

    Coventry, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! The Financial Ombudsman Service is a free and easy to use independent organisation that plays a vital role in UK Financial Services. Every year we help resolve thousands of disputes between consumers or small businesses...

  • Pals & Complaints Officer - Band 4

    2 months ago

    Coventry, United Kingdom Coventry and Warwickshire Partnership Trust (CWPT) Full time

    Enthusiastic, compassionate, hardworking does this describe you? We are looking for a dynamic individual to join our team and support us with advising, patients, families and carers to get the best outcomes for them. The successful applicant will have excellent listening and communication skills and experience of working in a NHS PALS & Complaints or...

  • Senior Complaints Adviser

    1 month ago

    Coventry, United Kingdom Red Snapper Recruitment Limited Full time

    RSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience. RSR Justice are currently recruiting on behalf of our client based in Coventry for an...

  • Customer Call Adviser

    3 weeks ago

    Coventry, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Are you keen to help consumers and work for an organisation led by their values? We are proud of the work we do and the TRUST we build with our customers, we do the right thing, not the easy thing! - Working hours: _35...

  • Customer Call Hub Adviser

    1 week ago

    Coventry, Coventry, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge?Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to applyCustomer Call Centre Adviser (Customer Call Hub)Do you want to be the first point of contact in helping us to resolve financial services complaints in the UK?Working hours: Full time is 35 hours per week including Saturdays....

  • Citizen Advice Resolution Adviser

    2 weeks ago

    Coventry, United Kingdom Shell Energy Full time

    **Our Journey**: At Shell Energy, we believe that home energy matters. It’s more than what boils the kettle or keeps the radiators warm. It empowers us to make better decisions now about our world tomorrow. It’s the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive...

  • Customer Call Hub Adviser

    3 weeks ago

    Coventry, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Customer Call Centre Adviser (Customer Call Hub) Do you want to be the first point of contact in helping us to resolve financial services complaints in the UK? Working hours: Full time is 35 hours per week including...

  • Broadband Technical Adviser

    4 weeks ago

    Coventry, United Kingdom SHELL ENERGY RETAIL LIMITED Full time

    **Job Title**:Broadband Technical Adviser / Customer Service Advisor **Location**:Coventry Office with some home working **Working pattern**:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45) **Start date**:22 May 2023 **Our Journey**: At Shell Energy Retail Limited, we believe that home...

  • Patient Advice and Liaison Service

    3 weeks ago

    Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    The Patient Advice and Liaison Service (PALS) provide a central and visible point of contact for any service user requiring information or advice about the Trust’s services or on health related matters. Importantly, PALS provide confidential support and advice to service users who have concerns about the Trust’s services or the care and treatment being...