Pals and Complaints Coordinator
8 months ago
This will involve immediate action to raise issues with frontline staff delivering the service. To provide support and expert knowledge to Investigation Officers throughout formal complaint investigation process. To provide expert advice and support concerning the statutory NHS Complaints Regulations to staff and to complainants. Where necessary advise and support individuals to access alternative sources of information including advocacy services or other healthcare organisations or voluntary sector services relevant to their needs.
To monitor complaints received, both verbal & written, highlight trends and maintain and develop complaints data bases. To directly manage highly complex and sensitive complaints information and provide expert support and advice to ensure thorough complaint investigations against NHS/Trust standards to ensure timely responses and that the Trust meets the standards set by the NHS Complaints Regulations. To support and collate information in relation to Freedom of Information requests and Subject to Access records requests To manage the launch and implementation of the Patient & Carer Experience active engagement programme across the Trust to include Trust wide visits. To coordinate and draft correspondence at all stages of the complaints procedure.including draft high quality final formal response letters.
To maintain Ulysses to ensure that all of the required information about each PALS complaint and compliment is present in readiness for data analysis. To supervise the preparation of case files and related information for Ombudsman and the Care Quality Commission To prepare documentation for the Patient & Carer Experience Group, S&Q Committee, internal reports and external agencies including the CQC and Parliamentary and Health Service Ombudsman. To assist in activities to monitor progress against recommended actions. To promote the service by providing information, delivering presentations and supporting training.
Assisting in the preparation of literature including leaflets and posters for both Trust staff and external groups
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Pals and Complaints Officer
7 months ago
Coventry, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full timeTo assist in the provision of an accessible and responsive Complaints, Compliments and PALs Service for patients, carers and members of the public on behalf of the Trust. To act as the first point of contact for the public providing a front line complaint and information service. To provide an efficient, prompt and approachable support service to...
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Pals and Complaints Officer
5 months ago
Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full timeEducation Training and Personal Development To identify own training and development needs and undertake appropriate training / education as required, supported by regular KSFs. To undertake appropriate training to enhance skills in delivering the service as required. To promote the service by providing information, delivering presentations and supporting...
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Patient Advice And Liaison Service
3 days ago
Coventry, United Kingdom University Hospitals Coventry And Warwickshire Nhs Trust Full timeJob summary The Patient Advice and Liaison Service (PALS) provide a central and visible point of contact for any service user requiring information or advice about the Trust's services or on health related matters.Importantly, PALS provide confidential support and advice to service users who have concerns about the Trust's services or the care and treatment...
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Patient Advice and Liaison Service
5 months ago
Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeThe Patient Advice and Liaison Service (PALS) provide a central and visible point of contact for any service user requiring information or advice about the Trust’s services or on health related matters. Importantly, PALS provide confidential support and advice to service users who have concerns about the Trust’s services or the care and treatment being...
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Patient Advice and Liaison Service
6 months ago
Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeThe Patient Advice and Liaison Service (PALS) provide a central and visible point of contact for any service user requiring information or advice about the Trust’s services or on health related matters. Importantly, PALS provide confidential support and advice to service users who have concerns about the Trust’s services or the care and treatment being...
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Complaints Officer
6 months ago
Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeAre you looking to try a new role and a new challenge? Why not consider joining the Patient Experience Team as a Complaints Officer. To work within our integrated Quality Department to ensure complaints and enquiries are investigated and responded to within national and locally set timescales. To support senior members of staff and all wards and...
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Complaints Officer
6 months ago
Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeAre you looking to try a new role and a new challenge? Why not consider joining the Patient Experience Team as a Complaints Officer. To work within our integrated Quality Department to ensure complaints and enquiries are investigated and responded to within national and locally set timescales. To support senior members of staff and all wards and...
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Complaints Officer
2 weeks ago
Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob summary Are you looking to try a new role and a new challenge? Why not consider joining the Patient Experience Team as a Complaints Officer. We have new positions available due to internal promotions in the team. To work within our integrated Quality Department to ensure complaints and enquiries are investigated and responded to within national...
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Complaints Officer
3 months ago
Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob summary Are you looking to try a new role and a new challenge? Why not consider joining the Patient Experience Team as a Complaints Officer. To work within our integrated Quality Department to ensure complaints and enquiries are investigated and responded to within national and locally set timescales. To support senior members of staff and all...
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Complaints Assurance Coordinator
5 months ago
Coventry, United Kingdom Orbit Group Full timeWe’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...
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Main Reception Team Leader
6 months ago
Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeAn exciting opportunity has arisen to grow and develop the busy Main reception at UHCW. Working closely with the Head of Patient Relations the post holder will ensure the provision of a comprehensive, professional, high quality and cost effective Main Reception service across the Trust. The post holder will lead Main Reception team in activities that...
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Complaints Administrator
5 months ago
Coventry, United Kingdom Coventry City Council Full timeAbout the team we are recruiting to We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team. What is the...
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Housing Ombudsman Coordinator
6 months ago
Coventry, United Kingdom Orbit Group Full timeWe’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...
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Housing Ombudsman Coordinator
6 months ago
Coventry, United Kingdom Orbit Group Full timeWe’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...
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Theatres Personal Assistant
5 months ago
Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeThis role is to cover maternity leave. The role is to be a well organised, comprehensive administrative and secretarial support to the Clinical Group Leadership Team. This includes Diary Management, the coordination of and administrative support of meetings ensuring minutes and action logs are recorded and disseminated to membership as appropriate. To act as...
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Senior Resolutions Coordinator
6 months ago
Coventry, United Kingdom Orbit Group Full timeWe’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...
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Customer Success Coordinator
1 week ago
Coventry, Coventry, United Kingdom Veoneer, Inc. Full timeWe are looking for a highly skilled Customer Success Coordinator to join our team at Veoneer, Inc. Based in Coventry, this role offers a competitive salary of £55,000 - £75,000 per annum, depending on experience, plus benefits including a comprehensive pension scheme, life assurance, and generous holiday entitlement.The ideal candidate will have a strong...
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Sales and Operations Coordinator
1 week ago
Coventry, Coventry, United Kingdom Talent Hire group Full timeAbout the Job:The Sales and Operations Coordinator will be responsible for providing administrative and back-office support to the Cement Commercial & Technical team. Key accountabilities include:Management and maintenance of Microsoft Dynamics CRM for cement bulk bag and cash sale enquiries.Administration and pricing of cement bulk bag and cash sale...
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Admin Team Coordinator
4 days ago
Coventry, United Kingdom Coventry And Warwickshire Partnership Trust Full timeJob summary Admin Team Coordinator for Community Mental Health Team Permanent, Full-time post based at Swanswell Point, Coventry Previous Applicants Need Not Apply Coventry and Warwickshire Partnership NHS Trust has an exciting opportunity now available and we are looking for an enthusiastic, dynamic individual to line manage and co-ordinate the...
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Training Coordinator
6 months ago
Coventry, United Kingdom M Group Services Full timeM Group Services has an exciting opportunity for a Training Coordinator to come and join our fast growing TrainWithUs team. The role will enable you to work remotely so you can be based anywhere in the UK. **About M Group Services and your team** M Group Services is a trusted employer to in excess of 10,500 people in the UK and Ireland. Operating across 21...