Main Reception Team Leader

6 months ago

Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

An exciting opportunity has arisen to grow and develop the busy Main reception at UHCW.

Working closely with the Head of Patient Relations the post holder will ensure the provision of a comprehensive, professional, high quality and cost effective Main Reception service across the Trust.

The post holder will lead Main Reception team in activities that include the following key areas of responsibility:
To ensure that the Main Reception is supported to be a fully functioning team 7 days a week, 7am - 8pm, 365 days per year.

To manage the Main Reception desk at University Hospitals, Coventry including the rota and line management of the team.

To continue to develop the main reception function and support senior members of staff across wards and departments to enable a high standard of service for all visitors to the hospital.

To provide elements of cover for the PALS Co-ordinator during periods of leave in the day
- to-day guidance to staff involved in PALS enquiries.

The postholder will lead the administration of new processes and procedures within the department and ensure robust auditing processes are in place to ensure compliance with and adherence to standard operating procedures, national requirements and best practice.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

The post holder will be responsible for ensuring the effective prioritisation and completion of work within the team in accordance with service demands ensuring appropriate contingency plans are in place

Ensure that Trust policies and procedures are followed to support the effective management of Main Reception and to ensure that national guidance and processes are followed, including the independent review processes

Work closely with the PALS Co-ordinator and PALS Officers to ensure seamless processes are in place across the PALS and Main Reception teams, with the provision to provide cross cover for both teams

Support the Main Reception team in dealing with any complex enquiries

Liaise with external agencies and internal customers as required in order to manage any enquiries that do not require input from PALS or the Complaints Team

Provide line management to the Main Reception Receptionists/Administrators, and assist in ensuring their work meets the standard required, in line with Trust policies and procedures

Work with the Head of Patient Relations to promote the service

Act as the escalation contact for the investigation and resolution of queries and complaints, ensuring the development and implementation of actions to prevent any reoccurrence

Review, development and implementation of existing and new standard operating procedures and policies within the department and pro-actively identifying areas for improvement

Work closely with external agencies to create working relationships and improve the experience being provided by the Trust

Participate in appraisals and personal reviews and work to achieve agreed set objectives

Participate in appropriate training and development activities

Where required, cover the work of colleagues during periods of absence or peak workloads

Adhere to and maintain Information Governance requirements in all local and national work

Undertake any other duties as required by the Head of Patient Relations in accordance with the grade and nature of the post

Manage and prioritise work in line with agreed schedules

For further details of the role please see the attached job description.

  • Specimen Reception Team Leader

    1 week ago

    Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Job summary We are looking to recruit a flexible and enthusiastic Band 3 BMA Team leader for our UHCW Site in Coventry. The post holder will provide support to the Specimen Reception Supervisor by performing pre and post analytical tasks on pathological specimens, in accordance with standard laboratory operating procedures. The successful applicant...

  • Driver Team Leader

    5 months ago

    Coventry, United Kingdom Leader Online LTD Full time

    **Key Responsibilities**: Note: Below are some key, core areas. The list is not exclusive or comprehensive. - Health and Safety of yourself and others. To carry out all activities in a manner that promotes safety to yourself and your colleagues. You are the senior person on site and lead the depot. - Lead the team to ensure all daily deliveries are...

  • Box Office and Reception Team Lead

    4 weeks ago

    Coventry, Coventry, United Kingdom University of Warwick Full time

    **About the Role**This is an exciting opportunity to join our team at the University of Warwick Campus as a Deputy Ticketing & Reception Manager (Group & Sales).As a key member of our Box Office and Reception team, you will be responsible for group sales and associated on-day welcome, box office reporting, supporting sales initiatives and memberships, and...

  • Phlebotomy Team Leader

    6 months ago

    Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Perform phlebotomy and support other staff of a team whilst providing optimum patient care. To deputise for the Phlebotomy supervisor in their absence and carry out duties deemed reasonable by the phlebotomy manager. We are looking for some keen and enthusiastic individuals who can bring forward thinking ideas to our very busy department. The role...

  • Reception/shipping Administrator

    6 months ago

    Coventry, United Kingdom Lifeline Fire & Safety Systems Ltd Full time

    Lifeline Fire & Safety Systems Ltd are the leading global manufacturer of fire suppression and safety equipment to the motorsport and defence sectors. The company designs, develops and manufactures innovative products, used by many of the world’s leading teams’ constructors and defence primes from its headquarters in Coventry. Due to expansion, we are...

  • Accounts Team Leader

    6 months ago

    Coventry, United Kingdom Universal Business Team Full time

    **Location**: Coventry **Salary**: £40,000 - £45,000 per annum (depending on experience and ability) **Hours**: Monday - Friday, 08:30 - 17:00 (40 hours/week, some flexibility negotiable) Holidays: 33 days paid holiday per annum (including Bank Holidays and Christmas shutdown) Our client is a leading supplier to the UK’s professional grounds maintenance...

  • Team Leader

    5 months ago

    Coventry, United Kingdom Card Factory Full time

    Job Introduction **Location: Cannon Park Coventry** **Contracted Hours Available: 14** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Team Leader

    5 months ago

    Coventry, United Kingdom Card Factory Full time

    Job Introduction **Location: Daventry Road, Coventry, CV3 5HD** **Contracted Hours Available: 8.5** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational...

  • Team Leader

    5 months ago

    Coventry, United Kingdom Card Factory Full time

    Job Introduction **Location: Sheldon** **Contracted Hours Available: 14** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders...

  • Team Leader

    6 months ago

    Coventry, United Kingdom Rock Housing and Support Services Ltd Full time

    **The role** To be a Team Leader, there are some skills and characteristics you must have - otherwise this is not the career for you. These include: compassion, empathy, resilience, hard-working, genuine want to help people, team player, good initiative, able to dynamically risk assess, able to lead a team, good understanding of the Standards of Care and...

  • Reception Teacher

    3 weeks ago

    Coventry, United Kingdom CV-Library Full time

    Supply Star Recruitment are recruiting on behalf of a Primary School in Coventry who require a Reception Teacher to join their team after the Christmas break. Whilst this role will initially be via Supply/Agency, the school have advised they will consider a temp to permanent transition for the right candidate. To be considered for this role you must have...

  • Reception Teacher

    2 days ago

    Coventry, United Kingdom Supply Star Recruitment Limited Full time

    Supply Star Recruitment are recruiting on behalf of a Primary School in Coventry who require a Reception Teacher to join their team after the Christmas break. Whilst this role will initially be via Supply/Agency, the school have advised they will consider a temp to permanent transition for the right candidate. To be considered for this role you must have...

  • Care Team Leader

    1 week ago

    Coventry, Coventry, United Kingdom HipHopTune Media Full time

    We are seeking a dedicated Senior Care Team Leader to join our team in a care home setting at Willows Care Home. The ideal candidate will have a strong background in senior care and possess excellent leadership skills to oversee the care plans and daily operations.Main Responsibilities:Supervise and lead a team of care staff in providing high-quality care to...

  • Team Member

    6 months ago

    Coventry, United Kingdom Goals Full time

    **Team Member - Goals Coventry** Goals are the premier five a side football centre operator in the UK offering state of the art facilities throughout the country. We pride ourselves in exceeding customer expectation in levels of service delivery and the quality of our facilities. We employ people who are passionate about delivering these promises and who...

  • Team Member

    6 months ago

    Coventry, United Kingdom Goals Full time

    **Team Member - Goals Coventry **_**(must be 18+ due to Licensing)**_ Goals are the premier five a side football centre operator in the UK offering state of the art facilities throughout the country. We pride ourselves in exceeding customer expectation in levels of service delivery and the quality of our facilities. We employ people who are passionate...

  • Reception/admin

    6 months ago

    Coventry, United Kingdom Dr Bano & Partner Full time

    Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job responsibilities: Administration To have a...

  • Clinical Team Assistant Leader

    7 days ago

    Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Nursing roles at University Hospitals Coventry and Warwickshire NHS Trust are highly sought after due to our reputation for providing world-class patient care. As a Clinical Team Assistant Leader, you will play a key part in delivering exceptional care services.The estimated salary for this role is around £28-£40 per hour, based on temporary staffing...

  • Operational Team Leader

    1 month ago

    Coventry, Coventry, United Kingdom Coventry & Warwickshire Partnership Trust Full time

    Job Title: Operational Team Leader - Children's Intensive Support TeamJob Summary: We are seeking an experienced and compassionate leader to join our Children's Intensive Support Team as an Operational Team Leader. The successful candidate will provide professional leadership, management, and mentorship to staff, ensuring high-quality patient-centered...

  • Reception Child Support Specialist

    1 day ago

    Coventry, Coventry, United Kingdom LTF Recruitment Ltd Full time

    Job Summary: LTF Recruitment Ltd is seeking a Reception Child Support Specialist to join our team. As a key member of our education team, you will provide one-to-one support to a reception child with special educational needs.Responsibilities:Support the child's educational and personal developmentBuild a positive relationship with the childCollaborate with...

  • Sous Chef Team Leader

    6 days ago

    Coventry, Coventry, United Kingdom Grosvenor Casinos Limited Full time

    About the OpportunityWe are looking for a highly motivated and experienced Sous Chef Team Leader to join our team at Grosvenor Casino.Main ResponsibilitiesTeam Leadership: Supervise and motivate a team of sous chefs and kitchen staff.Culinary Expertise: Develop and implement menus, ensuring dishes meet high standards of taste, presentation, and nutritional...