Pals & Complaints Officer - Band 4

2 months ago


Coventry, United Kingdom Coventry and Warwickshire Partnership Trust (CWPT) Full time

Enthusiastic, compassionate, hardworking does this describe you? We are looking for a dynamic individual to join our team and support us with advising, patients, families and carers to get the best outcomes for them.

The successful applicant will have excellent listening and communication skills and experience of working in a NHS PALS & Complaints or customer service environment. They will be well organised, with the ability to prioritise a varied workload, tactfully approach difficult situations and work without supervision.

The post holder will act as a facilitator in relation to patients, carers and families concerns, helping to resolve them quickly and efficiently. You will be expected to actively take part in visits to community and inpatient services to promote easy access to the service for all.



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