Booking & Technical Support

1 month ago


London, United Kingdom Travelfusion Full time

Travelfusion is the world's largest travel B2B content aggregator for LCCs (Low Cost Carriers) and FSCs (Full Service Carriers) processing hundreds of millions of daily transactions with tens of thousands of daily flight bookings. Travelfusion’s platform powers the world’s leading online leisure and business travel agencies, as well as the meta search and travel ecommerce sites. The business also offers shopping and bookings of hotels and rail operators. Travelfusion is also the leader in direct payment and settlement solutions - tfPay - which manages payments and reconciliations for millions of air tickets. We are a dynamic SaaS technology company, rapidly growing profitable business with 150 employees based in London, Shanghai and Thessaloniki.

**Duties and Responsibilities**

Booking Support:

- Handling bookings from international clients and contacting suppliers
- Cross checking the accuracy of the data
- Supporting and resolving live booking data errors & reporting issues to relevant teams
- Identifying and investigating problems in booking activity
- Assessing system performance
- Diagnosing trends and patterns in data

Monitoring
- Responsible for monitoring real-time booking systems
- Analysing performance statistics
- Reading graphs and statistics
- Proactively identifying, diagnosing and investigating problematic trends displayed in the internal reporting tools
- Data mining

**Required skills and knowledge**
- Excellent communication skills
- Client focused
- Team player
- Well organised and flexible
- Responsible and reliable, a patient thinker, able to remain calm in difficult situations
- Data mining and analytical skills with a passion for problem solving
- Ability to diagnose trends and patterns in booking data
- Good attention to detail
- Excellent decision making skills
- Good interpersonal skills; ability to build rapport with clients and suppliers
- Ability to demonstrate strong IT skills and able to utilise internal monitoring tools for assessing the system performance
- Ability to demonstrate a high degree of discretion and confidentiality

**Desired skills and knowledge**
- Working knowledge of spreadsheets
- Basic understanding of web coding languages - HTML/XML - an advantage.
- Commercial experience in a similar support role
- Experience of using Real Time information
- Travel industry experience

**Job Types**: Permanent, Full-time

**Salary**: From £26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership
- Private medical insurance
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in London

Reference ID: KRP 11/23



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