Customer Service Call Center Agent

4 months ago


Nottingham, United Kingdom Fox Morris Group Full time

**Customer Well-being Call Agent - Nottingham Council**

**Fox Morris Group** are working to recruit an **Customer Well-being Call Agent**

**Rate** - £14.00 - £15.00 per hour - 3/6 + months ongoing contract.

As a Customer Wellbeing Call Agent, you will help support vulnerable people to live independently, by providing a range of different services. You will monitor assistive technology solutions, which includes critical equipment such as falls detectors or smoke and door sensors. You will also need to provide a range of wellbeing checks; either face to face(full driving licence required) or over the phone including medication prompts, emotional support and reassurance, contacting next of kin and emergency services. In addition, you be required to help arrange maintenance repairs, provide a mental health helpline, monitor CCTV, support colleagues with safeguarding concerns.

You will have experience of working in a customer facing team environment and experience of working in a telephone support service. You will also be educated to NVQ level 2 or equivalent in Telecare, Care, Housing, Customer Service, Business Administration, ITC), or be able to demonstrate relevant work experience.

IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE.

We do not hold CV’s on file without first speaking.

**Job Types**: Full-time, Temporary contract
Contract length: 3/6 months

**Salary**: £14.00-£15.00 per hour

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Nottingham, Nottinghamshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: cs


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