Customer Service Agent

4 weeks ago


Nottingham, United Kingdom Elizabeth Michael Associates Full time

**| CUSTOMER SERVICE AGENT - TEMPORARY |**

**| WORKING HOURS: 9:00AM - 5:00PM / EVERYOTHER SATURDAY |**

**| NG15, NOTTINGHAM |**

**| £10.90 PER HOUR |**

**| STARTING ASAP UNTIL END OF MARCH - THIS MAY GET EXTENDED |**

**Job Description**:

- Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
- Input orders ensuring all information is accurate
- Make outbound calls as per the relevant call schedule
- Offer alternatives when products are out of stock or products are discontinued
- Stay up to date with and actively promote products/special offers current promotions
- Drive efficiency and encourage customers to use our website and support them through the journey
- Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs.

Person Specification
- Customer service experience by phone
- Be able to work on own initiative to deliver business objectives
- Proficient in Microsoft office suite - essential
- Previous admin experience

**Job Type**: Temporary contract

**Salary**: £10.90 per hour

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Nottingham, NG15 (required)

Ability to Relocate:

- Nottingham, NG15: Relocate before starting work (required)

Work Location: In person

Reference ID: NR795



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