Customer Service Agent
6 months ago
**| CUSTOMER SERVICE AGENT - TEMPORARY |**
**| WORKING HOURS: 9:00AM - 5:00PM / EVERYOTHER SATURDAY |**
**| NG15, NOTTINGHAM |**
**| £10.90 PER HOUR |**
**| STARTING ASAP UNTIL END OF MARCH - THIS MAY GET EXTENDED |**
**Job Description**:
- Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
- Input orders ensuring all information is accurate
- Make outbound calls as per the relevant call schedule
- Offer alternatives when products are out of stock or products are discontinued
- Stay up to date with and actively promote products/special offers current promotions
- Drive efficiency and encourage customers to use our website and support them through the journey
- Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs.
Person Specification
- Customer service experience by phone
- Be able to work on own initiative to deliver business objectives
- Proficient in Microsoft office suite - essential
- Previous admin experience
**Job Type**: Temporary contract
**Salary**: £10.90 per hour
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Nottingham, NG15 (required)
Ability to Relocate:
- Nottingham, NG15: Relocate before starting work (required)
Work Location: In person
Reference ID: NR795
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