Customer Service Agent

3 weeks ago

Nottingham, United Kingdom Chubb Fire & Security Full time

Company Description

Security Monitoring Centre now has an opportunity for a full time, permanent Customer Service Agent (CCTV) to be based at our newly refurbished Security Monitoring Centre in Nottingham. With full training, the main goal of this role is to assist with the monitoring and response to CCTV and intruder alarms.

**Job Description**:
**What will I be doing as a Customer Service Agent?**
- Respond to and process CCTV and alarm activations, speedily and accurately
- Inform the relevant Emergency Authorities and Customers
- Handle internal/ external customer related enquiries and deliver high levels of customer service at all times
- 38.5 contractual hours per week - There are various rotating shift patterns available Monday to Sunday

**Working Shift Pattern Example (4 shifts on / 4 off)**: Rotating you will work two shifts with a 7am start to 7pm finish (days), followed by two shifts of a 7pm start to 7am finish (nights), then four days off.

**Qualifications**:
**To be successful in this role you will**:

- Have previous customer service experience (ideally telephone based)
- Possess excellent communication and interpersonal skills
- Be able to work on your own initiative, as well as working as part of a team in a customer service environment

Additional Information
**What can we offer you?**
- Starting salary of £22,800 including shift allowance. Increasing to £24,000** **upon successful completion of probation
- Overtime at 1.5x basic rate
- Bank Holiday at 2.5x basic rate
- Christmas Day and New Years’ Day at 3x basic rate
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
- Generous company pension
- Benefits Central Platform hosting employee reward and recognition initiatives PLUS health & wellbeing resources

**More about us**:

- Creating solutions for people and our planet, our company values are our absolutes -_**_ RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE. _**_We work and win together, while never compromising our values. _

Security Monitoring Centres (SMC) is made up of three of the UK’s leading security businesses; SMC Custodian, SMC Vision and Mentor Business Systems.

Combined, these businesses have over 70 years’ experience in developing technology and training our people. Additionally, we deliver exceptional service at every point to hundreds of thousands of customers, ranging from monitoring life safety systems, telecare, intruder, fire, CCTV monitoring, remote concierge services and the provision of service management software.

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