Customer Service Agent

5 months ago

Nottingham, United Kingdom John Pye & Sons Full time

John Pye Auctions is the UK’s largest auction house network, holding over 1,400 auctions on behalf of high street brands, UK banks, finance houses property agents and government authorities. We are proud to have been named the fastest growing auction company in the UK and our continued growth is testament to the dedicated team of staff and our valued customers and clients.

**What you will love about our business -**
- Competitive salary
- Generous annual bonus scheme
- Attractive pension scheme
- 31 days annual leave + work-free birthday (This will be prorated if part time)
- Excellent work-life balance
- Fantastic internal progression opportunities with professional training
- Achievement and long service company awards, to include our quarterly £6,000 ‘Don Burton Award’ (conditions apply)
- Free on-site parking, retail discount scheme
- Regular team social events and sports event opportunities including complimentary and discounted tickets

**Job purpose**

Reporting to our Reception Manager this role will primarily working in our Reception Office on both the switchboard and online communication platform

Provide a comprehensive reception service for the business that demonstrates the professional standard of John Pye & Sons

This role is the initial contact point for the Head Office

**Duties and responsibilities**
- Deliver exceptional customer service to customers and clients
- Answering all inbound call to the business and directing to departments/individuals where applicable
- Where possible resolving customer enquires at the point of call
- Accessing in-house software and databases to respond to customer enquires or to gain information to forward to other departments
- Manage stationary and office supplies
- Co ordinate arrangements for meetings and hospitality events
- Assist in administration according to the needs of the business
- Providing support to the Chat team if required

**Qualifications**

No specific qualifications are required however excellent written and verbal
communication skills are essential to the role.

**Working conditions**

The role is office based and require the ability to undertake manual handling.

**Physical requirements**

There are no specific physical requirements for this position although occasional manual handling, the ability to prioritise work and handle customer complaints in a friendly and pragmatic manner to achieve the best outcome for the business are required.
- Previous applicants need not apply.

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person

Reference ID: Customer Service Agent

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