Call Centre Agent

2 weeks ago

Nottingham, United Kingdom EMCS Full time

Job Title - Call Centre Agent

Location - Chilwell Nottingham

**The Role**

EMCS specialises in Alarm and CCTV Monitoring with over 30 years in experience in the industry. We have an exciting opportunity for a call centre agent to join our dynamic team. This permanent position is well suited to an individual who is looking to work within in a call centre environment and is keen to progress their skills and progress in their job role.

Based within the control room department you will work closely with the alarm and CCTV advisors to help them protect the property and life of the customers we monitor. As a call centre agent you will be the voice of our company and offer excellent service to the customers you talk to. The position offers the opportunity to progress through the control room with greater responsibilities and wage growth.

**Responsibilities of a Call Centre Agent**

As a call centre agent, you will be responsible for answering a high volume of calls whilst always offering excellent customer service, you will provide accurate information to our customers and have a keen eye for detail. The calls you take can range from placing systems on test, advising customers of previous alarms activations, helping alarm company engineers make changes to site records and passing information to police control rooms.

**Training**

To help you feel comfortable and confident in your job role, you will undertake a 5-week paid training programme which will cover all aspects of the job as well as the security industry.

**Hours**

You will work on a 4 on 4 off rota, the working hours can be 06:00 to 18:00 or 07:00 to 19:00 for 4 days and then 4 days off. Your preference for hours can be discussed in the interview.

**Why work for EMCS**

As well as progression within the control room we also offer the following:

- Extra holiday which can be taken for birthday, special occasion or wellness day
- Monthly bonus
- Annual attendance bonus of up to £300
- Free Parking
- Ongoing training

**Job Types**: Full-time, Permanent

**Salary**: £22,910.00 per year

**Benefits**:

- Company events
- Free parking
- On-site parking

Schedule:

- 12 hour shift

Supplemental pay types:

- Bonus scheme

Work Location: In person

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