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Call Centre Agent
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Tate. As a Call Centre Agent, you will be responsible for providing exceptional customer service to our clients, handling a high volume of calls, and working collaboratively with our team to achieve our goals.
Main Responsibilities- Answer incoming calls from clients, emergency services, and other stakeholders in a professional and courteous manner.
- Use our computer system to input client information and pass it on to the Dispatch Officer.
- Communicate effectively with our crews via radio to deploy them and assist with queries or requests.
- Provide accurate and legible documentation related to client journeys, cancellations, and booking changes.
- Assist with general administrative tasks as needed.
- Maintain a clean and tidy work environment, free from obstructions.
- Provide cover for absences, including sickness and annual leave, as needed.
- Undertake other duties as reasonably required.
- Enhanced DBS check or ability to obtain one.
- Ability to work 12-hour shifts, including mornings, days, and nights.
- Temp to perm opportunity after 12 weeks.
- Assessment and interview process.
- Competitive rates of pay.
- Opportunity to work with a leading company in the industry.
- Chance to develop your skills and career.
Tate is a leading provider of [industry] services. We are committed to promoting equal opportunities and providing a supportive and inclusive work environment.