Field Investigator

6 months ago


Edinburgh, United Kingdom Occutrace Full time

_**Do you have a passion for delivering great customer service and enjoy working outdoors as well as having the freedom to manage your own day?**_
- Occutrace is an established specialist utility services provider across the UK. As part of our success and current growth plans there is now multiple opportunities for self-motivated, dynamic and professional individuals to join our successful team._
- If you would like to be part of a growing organisation, with a warm employee orientated culture then please read the requirements below and send your CV asap_

What OccuTrace need from you:
Working outdoors, under your own initiative and using your problem-solving skills, you will truly add value to our customer by capturing meter reading data. To do this you will;
- Perform a key role in ensuring our clients receive accurate and up to date data
- Accurately photograph and capture commercial water meter details
- Establish occupancy status of commercial premises
- Efficiently research, plan and execute daily workloads
- Deliver a professional and excellent customer service experience when interacting with clients
- Manage your own diary and workload, working independently
- Upload data in real time onto internal system

Using your own smartphone, you will capture data and carry out visual inspections, providing excellent customer service to positively represent our company values.

What OccuTrace will provide in return:

- Working in an open environment, spending a lot of time in the open air
- Interacting with customers on a day-to-day basis
- Flexible working schedule, with opportunities for overtime
- Type of role: Permanent, full-time
- Rate of Pay: £10.42ph
- NEST Company Pension
- Holidays: 20 days + 8 bank holidays
- Mileage: 19p per mile
- Working Hours: Flexible working hours (37.5hrs per week that can be completed between 7am to 7pm Monday-Friday)
- Overtime opportunities also available.

Other benefits: You will become a member of our PerkBox scheme which will give you discounts on everyday shopping, cinema, online retailers, and access to a library of wellness programmes.

**No experience is needed** as we provide full training and full uniform provided, help towards your monthly phone bill, and PPE. What we need from you is the following:

- Driving Licence entitling you to drive in the UK with no more than 6 points
- Use of your own vehicle
- Excellent customer service skills with a flexible approach to tasks & working hours
- Open to working in all weather conditions.
- **About us**_

**Occutrace**

Our goal is to improve the accuracy of customer and market data for companies within the utilities sector, and beyond. More accurate data brings in smoother operations, increased revenue and improved customer experience. More efficient water and resource management means less impact on the environment.

Occutrace SERVICES: Long unread meter (LUM) tracing. Long unread meter (LUM) reading. Vacants Management. Desktop & Phone Tracing. Unaccounted-For Water. DMA Excellence. Industry Research

INDUSTRY EXPERIENCE: 26 years of combined industry experience have been poured into the Occutrace app. Our software and systems were created for the water sector, and built by those who deeply understand it at every level of the industry - spanning IT, software development, and executive level.

INNOVATION Occutrace is the only service that combines bespoke app technology with physical checks. Expect high efficiency, and high accuracy, as standard.

NO RISK We are confident in the effectiveness of our approach, which is why we put our money where our mouth is, unless our service turns up something of commercial benefit to you. It’s a simple way of working that we hope creates confidence.

THE POTENTIAL OF DATA Water wholesalers and water retailers already have vast data at their fingertips. However with some key elements of poor levels accuracy, what could be an asset is instead serving as an expensive liability. This is where we at Occutrace can help. We’ve set our sights on transforming the water sector using cloud-powered technology that merges with old fashioned techniques - like field agent visits and quality control. It’s a balance between innovation and human hard work, which is delivering results such as an improvement in billing accuracy of 83%; a figure achieved through our meter read service for one of the world's largest water retailers..

**Job Types**: Full-time, Permanent

**Salary**: Up to £20,320.00 per year

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- Private medical insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Must have access to own vehicle

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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