Call Centre Agent
6 months ago
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products and services
- Handle and resolve customer complaints or concerns
- Perform data entry and maintain customer records
- Follow communication scripts and guidelines to ensure consistency and quality
- Identify and escalate priority issues to the appropriate team member
- Provide excellent phone etiquette and customer service skills
**Requirements**:
- Strong communication skills, with the ability to effectively analyse customer needs
- Previous experience in a call center or customer service role is preferred
- Excellent data entry skills with attention to detail
- Ability to handle high call volumes while maintaining a positive attitude
- Strong problem-solving skills and the ability to think quickly on your feet
- Ability to work well in a team environment
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organisation.
**Job Types**: Full-time, Part-time
**Salary**: £21,655.00-£22,795.00 per year
Expected hours: 20 - 35 per week
**Benefits**:
- Flexitime
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Overtime
Supplemental pay types:
- Performance bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Ability to Commute:
- Sunderland (required)
Ability to Relocate:
- Sunderland: Relocate before starting work (required)
Work Location: In person
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