Call Centre Agent

6 months ago


Sunderland, United Kingdom Premier Legal Assist Limited Full time

Responsibilities:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products and services
- Handle and resolve customer complaints or concerns
- Perform data entry and maintain customer records
- Follow communication scripts and guidelines to ensure consistency and quality
- Identify and escalate priority issues to the appropriate team member
- Provide excellent phone etiquette and customer service skills

**Requirements**:

- Strong communication skills, with the ability to effectively analyse customer needs
- Previous experience in a call center or customer service role is preferred
- Excellent data entry skills with attention to detail
- Ability to handle high call volumes while maintaining a positive attitude
- Strong problem-solving skills and the ability to think quickly on your feet
- Ability to work well in a team environment

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organisation.

**Job Types**: Full-time, Part-time

**Salary**: £21,655.00-£22,795.00 per year

Expected hours: 20 - 35 per week

**Benefits**:

- Flexitime
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Overtime

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Sunderland (required)

Ability to Relocate:

- Sunderland: Relocate before starting work (required)

Work Location: In person


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