Customer Service Agent

4 months ago


Sunderland, United Kingdom Vermelo RPO Full time

**New Customer Service Opportunity in Peterborough or Sunderland offering a salary of £24,808(inclusive of a shift allowance of £2,500) working in a fun office environment with no cold calling**

It doesn't matter if you've never worked in a contact centre or within an insurance environment before, we will provide you with a comprehensive paid training programme

**Full Time shifts, between opening hours 8am-8:30pm Monday-Friday; 8am-6pm Saturday & 9am-5pm on Sunday. **You will work an average of 37.5 hours a week with shifts ranging from 4-9 hours per day and you will know your shifts 4-6 weeks in advance.

**This role will be a hybrid split between working on site and from home (after full paid training)**

**What will I do as a Customer Service Advisor?**
- Take inbound calls from potential and existing customers, dealing with car, van and home insurance queries.
- Deliver outstanding customer service to every customer first time, every time
- Take responsibility for our customers and provide resolutions

*

**Why work for us?**
- Free parking
- Mental Health and Wellbeing support
- On site canteen and cafe with the best cake
- Free GP anywhere services
- 25 days holiday plus bank holidays on top

**Job Types**: Full-time, Permanent

**Salary**: £24,808.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

Application question(s):

- Our start dates will be in May, please let me know if you have any holiday booked for the first 3 month

Work Location: In person

Reference ID: MBPete



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