Call Centre Administrator

6 months ago


Sunderland, United Kingdom NHS Professionals Full time

**Job Title: Contact Centre Administrator**

**Trust**:South Tyneside and Sunderland NHS Foundation Trust

**Location: Sunderland Royal Hospital**

**Pay Rates: £11.45**

**Shift Patterns: Monday to Friday - 8.30 to 5pm (1 Hour Lunch)**

**Is business administration repetitive or boring?**

It’s neither, this couldn’t be further from the truth, the NHS must be well organised and keep detailed records of patients and staff across several wards.

You’ll support the ability for patients or other organisations to see or speak to the right person at the right time who can give them the help they need.

This could be booking an appointment, getting medical advice, or helping a patient navigate the trust when they visit.

So overall administration isn’t boring, it’s varied.

**You'll find solutions to everyday problems, such as**:

- The post holder will be the first point of contact for patients, GP and Dental staff, resolving or transferring on queries for the Outpatients department.
- your primary role will be to answering incoming calls, resolve queries from patients, general and dental practice staff and STSFT staff in a friendly, courteous and professional manner.
- Dealing with appointment and referral queries and helping the wider Outpatient Appointments team with scheduling tasks, including booking and rescheduling of appointments.
- Use of the Patient Administration System: Meditech and the national e-Referrals electronic booking system - full training is provided on both systems.

**What you’ll need**:

- Excellent communication skills
- both verbal and written
- Microsoft office skills
- Outlook, Word, and Excel
- Ability to meet deadlines and work under pressure
- Previous contact centre experience
- Previous NHS experience desirable

**The benefits we can offer you in return**:

- Putting People in Places to Care - be part of the NHSP community, by joining the bank and caring for patients with a team of people from all walks of life.
- Weekly pay to give you access to your wages more quickly.
- First choice of shifts/placements at the Trust of your choice over agencies.
- Our team is always happy to help - access our support line any time.
- Working options to suit your lifestyle - being on the bank gives you the flexibility to work the shifts you want or choose fixed term placements.
- Training and development opportunities via the Trust and NHSP’s own academy.
- Explore different wards, keep your skills up to date whilst gaining vital experience.
- Being part of the NHSP Community means you’ll get access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more.

**Who are NHS Professionals?**

NHS Professionals is a flexible staff bank, owned by the Department of Health, our purpose is to provide you with the autonomy to decide when, how, and where you want to work. Supporting your lifestyle and making you feel part of the team and community. Offering you flexible work or alternatively fixed term placements.

By joining us you can look forward to a choice of flexible Bank shifts or fixed term placements across any of our client Trusts in England.

**Disclaimer**

**Job Types**: Full-time, Temporary contract

**Salary**: £11.45 per hour

Schedule:

- Monday to Friday

Application question(s):

- Do you have previous contact centre experience?

Work Location: In person

Reference ID: 71453


  • Call Centre Operator

    6 months ago


    Sunderland, United Kingdom Commercial & Domestic Investigations Full time

    We are looking for positive and enthusiastic call centre/telesales agents to join our busy outbound call centre, you will be introducing our companies services to company owners and outline the benefits we can offer their businesses. Full time 37.5 hours 9-5 Mon -Fri ( so no shift work or weekends) and all roles are on a permanent basis. Salary £ 10.52...

  • Call Centre Agent

    6 months ago


    Sunderland, United Kingdom P-22 LTD Full time

    **Immediate Start Role** Are you a confident communicator? Are you driven by targets and motivated by success? Do you have 1 Years Energy Experience? Do you have 2 years call centre Experience ? If YES then this is the role for you... As a company dedicated to providing exceptional product & service solutions to both our clients & customers. With a...


  • Sunderland, United Kingdom Kura Full time

    Want to work for an accredited Real Living Wage employer earning a base salary of £23,816.00 per year? Customer Complaints Advisor - Utilities **Location**: Glasgow **Hours**: Monday to Friday **Salary**: £11.45 per hour 12 months back office complaints experience is experience essential for this role. We offer an industry leading salary and benefits...


  • Sunderland, United Kingdom Pay As You Go Carpets Full time

    We are looking for a self motivated individual to join our expanding contact centre People who are prepared to commit to a fast growing company. You will either be on the phone booking appointments or dealing with various back office roles. amongst other day to day duties Always delivering the highest standards of customer care possible. You will be part...


  • Sunderland, United Kingdom Hays Travel Limited Full time

    This is an exciting opportunity to lead part of our Cruise Call Centre sales team that is rapidly expanding. With exceptional sales leads, you will have direct access to engage with our customers online. There are countless sales leads through our telephone systems, Live Chat system, Web Enquiry Forms and Facebook - all whilst working in a buzzing, fast...

  • Call Centre Agent

    6 months ago


    Sunderland, United Kingdom Premier Legal Assist Limited Full time

    Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide accurate information about products and services - Handle and resolve customer complaints or concerns - Perform data entry and maintain customer records - Follow communication scripts and guidelines to ensure consistency and quality -...


  • Sunderland, United Kingdom Kura Full time

    **Want to work for an accredited Real Living Wage employer earning a base salary of £23,400.00 per year?** **Sales Agent - Utilities** **Location: Sunderland - 3 Months in office and then WFH** **Hours: Monday to Friday 9am-6pm** **37.5 Hours per week.** **Bonus opportunity to earn an additional £250 a month, but this is uncapped so if you’re great...

  • Medical Administrator

    6 months ago


    Sunderland, United Kingdom Redhouse Medical Centre Full time

    Job Title: Medical Administrator To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting, and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting...

  • Medical Administrator

    6 months ago


    Sunderland, United Kingdom Redhouse Medical Centre Full time

    Job Title: Medical Administrator This is a 34 hour position over 4 days. Monday, Tuesday, Thursday and Friday 8.30am - 6pm with an hour lunch. Please note that the surgery is open Monday - Friday and provide enhanced hours which will need to be covered on a rotation. To be responsible for undertaking a wide range of reception duties and the provision of...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job Description:Hays Travel is the UK's largest independent travel agency, delivering quality holidays with exceptional customer service.We work with leading suppliers to package holidays including hotels, flights, cruises, tours, attraction tickets, and more. With over 470 branches throughout the UK, our Head Office in Sunderland is home to various teams,...

  • Medical Administrator

    8 months ago


    Sunderland, United Kingdom Redhouse Medical Centre Full time

    To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting, and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the...

  • Medical Administrator

    3 months ago


    Sunderland, United Kingdom Redhouse Medical Centre Full time

    Job summary This is a 20 hour position over 5 days. Monday - Friday - Please note that the surgery is open Monday - Friday and provide enhanced hours which will need to be covered on a rotation. We are looking for adedicated and productive Medical Administrator to support and enhance ourreception team. Main duties of the job The main duties...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleWe are looking for an experienced Senior Sales Team Leader to join our team in Sunderland. As a key member of our leadership team, you will be responsible for supervising and leading a team of sales agents, providing coaching and guidance to help them achieve their targets.The ideal candidate will have excellent leadership skills, with the...

  • Call Answering Agent

    6 months ago


    Sunderland, United Kingdom Pebbletree Limited Full time

    We are a well-established telecommunications company who is looking for an experienced call taker to join their busy and expanding Virtual Receptionist team, it is therefore important you can hit the ground running. Key responsibilities include taking inbound calls on behalf of our clients and following any instructions they have provided, working quickly...

  • Call Answering Agent

    6 months ago


    Sunderland, United Kingdom Pebbletree Limited Full time

    We are a well-established telecommunications company who is looking for an experienced call taker to join their busy and expanding Virtual Receptionist team, it is therefore important you can hit the ground running. Key responsibilities include taking inbound calls on behalf of our clients and following any instructions they have provided, working quickly...

  • Call Answering Agent

    6 months ago


    Sunderland, United Kingdom Pebbletree Limited Full time

    We are a well-established telecommunications company who is looking for an experienced call taker to join their busy and expanding Virtual Receptionist team, it is therefore important you can hit the ground running. Key responsibilities include taking inbound calls on behalf of our clients and following any instructions they have provided, working quickly...

  • Call Answering Agent

    6 months ago


    Sunderland, United Kingdom Pebbletree Limited Full time

    We are a well-established telecommunications company who is looking for an experienced call taker to join their busy and expanding Virtual Receptionist team, it is therefore important you can hit the ground running. Key responsibilities include taking inbound calls on behalf of our clients and following any instructions they have provided, working quickly...

  • Call Answering Agent

    6 months ago


    Sunderland, United Kingdom Pebbletree Limited Full time

    We are a well-established telecommunications company who is looking for an experienced call taker to join their busy and expanding Virtual Receptionist team, it is therefore important you can hit the ground running. Key responsibilities include taking inbound calls on behalf of our clients and following any instructions they have provided, working quickly...

  • Office Administrator

    6 months ago


    Sunderland, United Kingdom Uplift Associates Full time

    We're on the lookout for a highly organised and detail-oriented General Office Administrator to join our team. In this role, you'll play a crucial part in providing administrative support and ensuring smooth business operations. It requires excellent organisational skills, a sharp eye for detail, and the ability to handle multiple tasks...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    New to Travel Programme OverviewHays Travel is seeking a motivated and target-driven individual to join our New to Travel Programme. This six-month intensive training schedule is designed for those new to the travel industry, providing a comprehensive learning experience in our systems, products, and destinations.Throughout the programme, you'll work closely...