Call Centre Administrator

4 weeks ago

Sunderland, United Kingdom NHS Professionals Full time

**Job Title: Contact Centre Administrator**

**Trust**:South Tyneside and Sunderland NHS Foundation Trust

**Location: Sunderland Royal Hospital**

**Pay Rates: £11.45**

**Shift Patterns: Monday to Friday - 8.30 to 5pm (1 Hour Lunch)**

**Is business administration repetitive or boring?**

It’s neither, this couldn’t be further from the truth, the NHS must be well organised and keep detailed records of patients and staff across several wards.

You’ll support the ability for patients or other organisations to see or speak to the right person at the right time who can give them the help they need.

This could be booking an appointment, getting medical advice, or helping a patient navigate the trust when they visit.

So overall administration isn’t boring, it’s varied.

**You'll find solutions to everyday problems, such as**:

- The post holder will be the first point of contact for patients, GP and Dental staff, resolving or transferring on queries for the Outpatients department.
- your primary role will be to answering incoming calls, resolve queries from patients, general and dental practice staff and STSFT staff in a friendly, courteous and professional manner.
- Dealing with appointment and referral queries and helping the wider Outpatient Appointments team with scheduling tasks, including booking and rescheduling of appointments.
- Use of the Patient Administration System: Meditech and the national e-Referrals electronic booking system - full training is provided on both systems.

**What you’ll need**:

- Excellent communication skills
- both verbal and written
- Microsoft office skills
- Outlook, Word, and Excel
- Ability to meet deadlines and work under pressure
- Previous contact centre experience
- Previous NHS experience desirable

**The benefits we can offer you in return**:

- Putting People in Places to Care - be part of the NHSP community, by joining the bank and caring for patients with a team of people from all walks of life.
- Weekly pay to give you access to your wages more quickly.
- First choice of shifts/placements at the Trust of your choice over agencies.
- Our team is always happy to help - access our support line any time.
- Working options to suit your lifestyle - being on the bank gives you the flexibility to work the shifts you want or choose fixed term placements.
- Training and development opportunities via the Trust and NHSP’s own academy.
- Explore different wards, keep your skills up to date whilst gaining vital experience.
- Being part of the NHSP Community means you’ll get access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more.

**Who are NHS Professionals?**

NHS Professionals is a flexible staff bank, owned by the Department of Health, our purpose is to provide you with the autonomy to decide when, how, and where you want to work. Supporting your lifestyle and making you feel part of the team and community. Offering you flexible work or alternatively fixed term placements.

By joining us you can look forward to a choice of flexible Bank shifts or fixed term placements across any of our client Trusts in England.

**Disclaimer**

**Job Types**: Full-time, Temporary contract

**Salary**: £11.45 per hour

Schedule:

- Monday to Friday

Application question(s):

- Do you have previous contact centre experience?

Work Location: In person

Reference ID: 71453

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