Call Centre Agent

2 weeks ago


Sunderland, Sunderland, United Kingdom GerrardWhite Full time
**_Role: Customer Service Agent

Location:
Sunderland

Salary:
£22,890 (including a shift allowance of £2,500)_**
_Full Time shifts, our opening hours 8am-10pm Monday-Friday; 8am-6pm Saturday & 9am-5pm on Sunday._

_This role will be a hybrid split between working on site and from home (after training)_

  • Our wellestablished and growing client are a huge insurance provider offering a range of motor, home and life insurance products to three million customers in the UK. They are committed to delivering exceptional service to several of the best knownbrands in the UK as well as our own brands, all while supported by state of the art, awardwinning contact centres and market leading digital platforms._

_What will I do as a Customer Service Advisor?_
- _Take inbound calls from potential and existing customers, dealing with car, van and home insurance queries._
- _Maintain high standards for our own and partnership brands_
- _Deliver outstanding customer service to every customer first time, every time_
- _Take responsibility for our customers and provide resolutions_
- _Take ownership for your development within the business_
- _Be determined to succeed and accountable for results, for yourself and the business_
- _Act with drive, pace and passion_
- _Follow system and procedural processes to ensure compliance with the FCA_

_What does it take to be a Customer Service Advisor?_

  • It doesn't matter if you've never worked in a contact centre or within an insurance environment before, we will provide you with a comprehensive training programme, all we ask is for the following _
- _Ideally six months experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form)_
- _A proven track record of delivering excellent customer service_
- _Strong written and verbal communication skills_
- _Demonstrate responsibility for customer concerns and resolution_
- _Excellent time management and attention to detail_
- _Good numeracy and literacy skills_
- _Proven record for setting own goals and monitoring own performance_

_Why work for us?_

  • Here's just some of the benefits our client offer to their colleagues. You have the option to update your benefits package at anytime_
- _Free breakfast on the weekend_
- _25 Days Holiday (increasing 1 day per year, up to 30 days with each year of service) + Opportunity to Buy & Sell annual leave up to 5 days each year_
- _Employer Pension with 5% contribution_
- _Life Assurance 4% base salary_
- _Health Care Plan & virtual GP service_
- _Cycle to work scheme_
- _Stormfront Technology scheme_
- _Gym Flex_
- _Payroll Giving_
- _Volunteer days to support our #givingback programme_
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